| Mobile |
How do I use a PUK code to unblock my SIM card? |
901 |
SIM, PUK, PIN, Emergency |
| Mobile |
How do I personalize my PIN? |
906 |
SIM, First steps with my mobile plan, Mobile, PIN, First steps |
| Mobile |
What do I do if my phone or SIM card is stolen? |
921 |
SIM, Emergency, Lost, Mobile, Phone, Purchasing a phone |
| Transverse |
How do I protect my account from phishing, identity theft or other types of fraud? |
931 |
Phishing, Emergency |
| Transverse |
How to close a deceased customer’s account |
951 |
Cancellation, Support: My Account | Fizz, Mobile, Home Internet |
| Transverse |
Do you offer services that are adapted to my disability? |
956 |
Mobile, Disability, T911 |
| Mobile |
How do I subscribe to the T911 service? |
961 |
T911, Emergency |
| Mobile |
How do I find out if my phone is on the National Stolen Device Blacklist? |
971 |
Lost, Stolen, Phone, Emergency |
| Mobile |
When will my Fizz package be delivered? |
981 |
SIM, Shipping, Emergency, First steps with my mobile plan, Delays, Delay, Order, Purchasing a phone, Phone, First steps |
| Mobile |
How do I unsubscribe from Fizz Mobile? |
991 |
Cancellation, Cancel, Unsubscribe, Manage my mobile plan, Portability, Mobile, Transfer my number, Manage my plan |
| Transverse |
How do I fix a payment issue? |
1016 |
Payments, Manage my mobile plan, Billing, Mobile, Home Internet, Manage my Home Internet, Emergency, Manage my plan |
| Mobile |
Why do I need a SIM card? |
1036 |
SIM, Order, First steps with my mobile plan, First steps |
| Mobile |
How do I subscribe to Fizz? |
1041 |
SIM, Subscribe, First steps with my mobile plan, First steps |
| Mobile |
How can I get a SIM card? |
1056 |
SIM, First steps with my mobile plan, Mobile, Shipping, First steps |
| Mobile |
How do I activate my SIM card and create my mobile plan? |
1071 |
Plan, SIM, Activate, First steps with my mobile plan, PUK, Technical issues, First steps |
| Mobile |
What kind of mobile plans do you offer? |
1086 |
Plan, Manage my mobile plan, Support: My Account | Fizz, First steps with my mobile plan, Manage my plan, First steps |
| Mobile |
I’ve waited more than two hours and still can’t use my plan. What’s wrong? |
1096 |
Transfer my number, First steps with my mobile plan, Number, Transfer, First steps |
| Mobile |
How do I choose my phone number? |
1101 |
Activate, Number, Phone, First steps with my mobile plan, First steps |
| Mobile |
How do I transfer my current phone number to Fizz? |
1106 |
Transfer my number, First steps with my mobile plan, Mobile, Portability, Activate, First steps |
| Mobile |
Activation: How do I choose the last 4 digits of my phone number? |
1111 |
Activate, Number, First steps with my mobile plan, First steps |
| Mobile |
Activation: How do I choose a random phone number? |
1116 |
Activate, First steps with my mobile plan, Mobile, Number, First steps |
| Mobile |
I just activated my plan. How long before I can use my phone? |
1126 |
Activate, Usage, First steps with my mobile plan, Mobile, Plan, First steps |
| Mobile |
How do I get a new phone number? |
1131 |
Mobile, Number |
| Mobile |
I’m having problems transferring my current phone number to Fizz. Why? What can I do? |
1136 |
Activate, Transfer my number, First steps with my mobile plan, Mobile, Technical issues, Portability, Transfer, First steps |
| Mobile |
How do I manage permissions for a user on my plan? |
1146 |
Permissions, Manage my mobile plan, Mobile, User, Manage my plan |
| Transverse |
How do I add a plan to my account? |
1151 |
Activate, Plan, User, Manage my mobile plan, Mobile, Home Internet, Manage my Home Internet, Manage my plan |
| Mobile |
When I add a user to my plan, what permissions can I adjust? |
1156 |
User, Permissions, Manage my mobile plan, Mobile, Manage my plan |
| Mobile |
How do I add a user to a plan? |
1161 |
User, Plan, Manage my mobile plan, Manage my plan |
| Mobile |
How do I remove a user from my plan? |
1166 |
User, Plan, Manage my mobile plan, Manage my plan |
| Mobile |
What is a Rollover and how does it work? |
1171 |
Rollover, Data, Gifting, Manage my mobile plan, Mobile, Manage my plan |
| Mobile |
How do I know if I have a Rollover? |
1176 |
Rollover, Data, Manage my mobile plan, Mobile, Usage, User, Manage my plan |
| Mobile |
What is data gifting and how does it work? |
1181 |
Gifting, Data, Manage my mobile plan, Mobile, Manage my plan |
| Transverse |
Referral program: how can I invite, and get invited? |
1186 |
Invite friends, My rewards, Mobile, Referral, Sponsorship |
| Transverse |
How do I manage my contacts? |
1191 |
Contact, Manage my mobile plan, Support: My Account | Fizz, Manage my plan |
| Transverse |
Referral program: how do referral bonuses work? |
1196 |
My rewards, Mobile, Referral, Sponsorship, Invite friends |
| Mobile |
How do I view my usage? |
1221 |
Manage my mobile plan, Mobile, Usage, Home Internet, Manage my plan |
| Transverse |
What is an Add-On and how do I buy one? |
1226 |
Add-on, Mobile, Support: My Account | Fizz, Travel, Usage, Home Internet |
| Mobile |
How do I make an international call when I am in my coverage area? |
1236 |
Manage my mobile plan, Mobile, Travel, Travel abroad, Add-on, Change plan, Plan, Manage my plan |
| Mobile |
What is an unlocked phone? |
1256 |
Phone, Unlock, First steps with my mobile plan, Locking, First steps |
| Transverse |
How do I manage my Fizz account? |
1261 |
Manage my mobile plan, Support: My Account | Fizz, Manage my Home Internet, Manage my plan |
| Transverse |
I’m unable to log into my Fizz account. What do I do? |
1271 |
Password, Support: My Account | Fizz, Emergency, Support: Connection | Fizz, Home Internet |
| Mobile |
I’m at risk of depleting my monthly plan. What can I do? |
1276 |
Add-on, Data, Manage my mobile plan, Mobile, Payments, Usage, Manage my plan |
| Transverse |
How do I change my account settings? |
1281 |
Support: My Account | Fizz, Manage my mobile plan, Manage my Home Internet, Manage my plan |
| Transverse |
How do I link or unlink a social media account in my Fizz account? |
1286 |
Support: My Account | Fizz, Social network |
| Transverse |
Where can I see my Fizz transactions and orders |
1296 |
History, Order, Transaction, Support: My Account | Fizz |
| Transverse |
Where can I see my Fizz order history? |
1301 |
History, Order, Support: My Account | Fizz, Shipping, Delay, Delays |
| Transverse |
Which payment methods can I use? |
1311 |
Payments, Manage my mobile plan, Billing, Manage my Home Internet, Purchasing a phone, Phone, Manage my plan |
| Mobile |
What is my Wallet and how do I use it? |
1316 |
Wallet, Payments, Billing |
| Transverse |
How do I update my payment method or credit card information? |
1321 |
Payments, Manage my mobile plan, Mobile, Home Internet, Manage my Home Internet, Manage my plan |
| Mobile |
How do I add funds to my Fizz Wallet? |
1326 |
Funds, Wallet, Payments, Billing |
| Mobile |
Where can I see a list of my Wallet transactions? |
1331 |
Wallet, Payments, Billing |
| Mobile |
I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? |
1336 |
Usage, Payments, Manage my mobile plan, Manage my plan |
| Mobile |
How do I use pay as you go? |
1346 |
Travel abroad, Payments, Manage my mobile plan, Manage my plan |
| Mobile |
How do I change my plan? |
1361 |
Change plan, Manage my mobile plan, Mobile, Manage my plan |
| Mobile |
How do I reactivate my Fizz mobile or Internet plan? |
1366 |
Reactivate, Plan, SIM, Manage my mobile plan, Mobile, Manage my plan |
| Transverse |
How do I change my privacy settings inside the Fizz community? |
1376 |
Manage my mobile plan, Support: My Account | Fizz, Mobile, Home Internet, Manage my Home Internet, Forum, Manage my plan |
| Transverse |
How do I change my communications preferences? |
1406 |
Email, Text messages, Support: My Account | Fizz, Manage my mobile plan, Manage my Home Internet, Manage my plan |
| Transverse |
Do I have to sign a contract to be a Fizz customer? |
1426 |
Mobile, Customer, Contract, First steps with my mobile plan, Home Internet, First steps with my Home Internet, First steps |
| Transverse |
How do I view my Service agreement? |
1441 |
Service agreement, Support: My Account | Fizz, Mobile, Home Internet |
| Mobile |
How can I access and use my voicemail? |
1466 |
Message, Voicemail, Technical issues, PIN |
| Mobile |
I can’t receive any calls on my phone. Why? |
1476 |
Network, Technical issues |
| Mobile |
I can’t make any calls on my phone. Why? |
1481 |
Activate, SIM, Technical issues |
| Mobile |
I can’t send or receive text messages (SMS). Why? |
1486 |
Text messages, SMS, Technical issues |
| Mobile |
How do I make a conference call? |
1496 |
Technical issues |
| Mobile |
How do I set up call forwarding? |
1501 |
Options, Technical issues |
| Mobile |
The mobile network is weak or inaccessible in some locations. Why? |
1521 |
Coverage, Technical issues, Network, Calls, SMS |
| Mobile |
Why does my mobile phone say “Emergency calls only”? |
1526 |
Coverage, Network, Technical issues, Calls, SMS, Text messages |
| Mobile |
Browsing the internet is very slow on my mobile phone. How do I fix it ? |
1531 |
Internet, Technical issues |
| Mobile |
How do I set up and use my voicemail? |
1551 |
Voicemail, Technical issues, PIN, Message, First steps with my mobile plan, First steps |
| Mobile |
How do I restore my phone to its factory settings? |
1566 |
Restore, Settings, Technical issues |
| Mobile |
My phone is using an unusual or high amount of data. Why? |
1571 |
Mobile, Technical issues |
| Transverse |
GST/HST and Indigenous peoples: How to request a tax exemption |
1576 |
Taxes |
| Mobile |
I’m outside my coverage zone and my mobile data isn’t working. Why? |
1596 |
Technical issues, Mobile, Calls, Roaming, Travel, Travel abroad |
| Transverse |
How do I post a question on the Fizz Forum? |
1661 |
Forum |
| Transverse |
How to enable and disable your Fizz Forum private messages? |
1666 |
Forum |
| Transverse |
How do I earn points and badges on the Fizz Forum? |
1671 |
Forum |
| Transverse |
How do I activate my Fizz Forum account? |
1696 |
Forum |
| Transverse |
How do I log into my Fizz Forum account? |
1701 |
Forum |
| Transverse |
How does the Fizz Forum work? |
1711 |
Forum |
| Transverse |
What’s my role in the Fizz Forum? |
1716 |
Forum |
| Transverse |
How does the search functionality work? |
1721 |
Forum |
| Transverse |
What are “Kudos”? |
1726 |
Forum |
| Transverse |
Fizz Community Hub User Guidelines |
1731 |
Forum |
| Mobile |
What are the Fizz network settings (APN)? |
1796 |
Internet, Technical issues, First steps with my mobile plan, APN, MMS, Data, First steps |
| Transverse |
How do I change the language of the Fizz website? |
1841 |
Support: My Account | Fizz |
| Transverse |
How do I identify my account number to transfer my number to Fizz? |
1926 |
Transfer my number, Transfer, Portability, First steps with my mobile plan, First steps |
| Mobile |
Subscription area versus coverage area |
1946 |
Network, Coverage, First steps with my mobile plan, First steps |
| Mobile |
How do I know if I can use my own phone with Fizz? |
1981 |
First steps with my mobile plan, Technical issues, Mobile, Phone, Compatible phone, First steps |
| Mobile |
How do I make sure my mobile service is working properly? |
1991 |
First steps with my mobile plan, Activate, Calls, SMS, APN, First steps |
| Home internet |
How do I subscribe to Fizz Home Internet? |
2016 |
Subscribe, Internet, Home Internet, First steps with my Home Internet, First steps |
| Home internet |
What is included in my Fizz Home Internet plan? |
2021 |
Internet, Home Internet, First steps with my Home Internet, First steps |
| Home internet |
What can I do if Fizz Home Internet is not available at my service address? |
2031 |
Internet, Home Internet, First steps with my Home Internet, First steps |
| Home internet |
Why is the speed I selected not available at my address? |
2036 |
Home Internet, First steps with my Home Internet, First steps |
| Home internet |
Which speed should I choose? |
2041 |
Internet, Home Internet, First steps with my Home Internet, First steps |
| Home internet |
What are the items in my Fizz Home Internet order summary? |
2056 |
Home Internet, First steps with my Home Internet, First steps |
| Home internet |
How can I put my plan on pause? |
2061 |
Internet, Home Internet, Mobile, Manage my mobile plan, Manage my Home Internet, Manage my plan |
| Home internet |
I would like to add or relocate an outlet. How do I do this? |
2126 |
Home Internet, Manage my Home Internet, Manage my plan |
| Home internet |
How do I unsubscribe from Fizz Home Internet? |
2181 |
Unsubscribe, Internet, Home Internet, Cancel, Cancellation |
| Home internet |
How do I return my Wi-Fi modem? |
2191 |
Unsubscribe, Home Internet, Cancellation, Cancel, Wi-Fi Modem |
| Home internet |
I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken. |
2201 |
Home Internet, Wi-Fi Modem |
| Home internet |
How do I configure my device on the Wi-Fi network? |
2221 |
Internet, Home Internet, First steps with my Home Internet, Manage my Home Internet, Manage my plan, First steps |
| Home internet |
My Wi-Fi network is not available in certain areas of my home. How do I fix it? |
2241 |
Internet, Home Internet, Technical issues, First steps with my Home Internet, Coverage, Wi-Fi Modem, First steps |
| Home internet |
My Internet service is not working. What do I do? |
2256 |
Internet, Home Internet, Technical issues |
| Home internet |
How do I set up my Wi-Fi modem? |
2271 |
Internet, Home Internet, Technical issues, First steps with my Home Internet, Wi-Fi Modem, First steps |
| Transverse |
Status of our services |
2321 |
Network, Mobile, Technical issues, Home Internet |
| Transverse |
How to obtain complete satisfaction |
2361 |
Dispute, Différend, CRTC, CCTS, Complaint, Commission, Ombudsman |
| Home internet |
How do I manage an appointment for a technician to visit my service address? |
2371 |
Home Internet, Cancel, Cancellation, Activate, Installation, First steps with my Home Internet, Manage my Home Internet, Manage my plan, First steps |
| Home internet |
How can I use my own Wi-Fi router with Fizz? |
2386 |
Home Internet, First steps with my Home Internet, Manage my Home Internet, Manage my plan, First steps |
| Mobile |
How to test my Fizz line? |
2391 |
Mobile, Activate |
| Home internet |
What are the Wi-Fi technologies used at Fizz? |
2411 |
Home Internet |
| Home internet |
I’m moving. How do I change my address for my Home Internet service? |
2486 |
Home Internet, Address, Manage my Home Internet, Subscribe, Cancel, Change plan, Cancellation, Home address, Manage my plan |
| Mobile |
What’s Visual voicemail, and how does it work? |
2506 |
Voicemail, Message, PIN, First steps with my mobile plan, First steps |
| Transverse |
How do payment cycles work? |
2511 |
Payments, Manage my mobile plan, Manage my Home Internet, Billing, Mobile, Home Internet, Manage my plan |
| Home internet |
Internet Traffic Management Policy |
2616 |
Home Internet |
| Transverse |
What’s the My Rewards program? |
2621 |
My rewards, Level, Badges, Referral, Sponsorship, Invite friends, Perks, Points, Upgrade, Mobile, Home Internet |
| Transverse |
What do I receive with the My Rewards program? |
2626 |
My rewards, Perks, Badges, Upgrade, Level, Referral, Sponsorship, Invite friends, Points, Mobile, Home Internet |
| Mobile |
The ABCs of Fizz mobile services. |
2636 |
Mobile, Coverage, Plan, Manage my mobile plan, First steps with my mobile plan, Change plan, Text messages, Roaming, Add-on, Wallet, Payments, Calls, Conference call, Minutes, Internet, Data, Rollover, Transfer, Voicemail, Settings, Manage my plan, First steps |
| Mobile |
Universal call blocking |
2641 |
Mobile |
| Home internet |
How can I recover my Wi-Fi password? |
2741 |
Internet, Wi-Fi, Wi-Fi Modem, Password, Home Internet |
| Mobile |
What is the 15-day return policy for a phone bought with Fizz? |
2746 |
Mobile, Purchasing a phone |
| Mobile |
What are the warranty details for a phone bought with Fizz? |
2836 |
Mobile, Purchasing a phone |
| Mobile |
Your phone shuts down by itself or reboots in a loop |
2841 |
Mobile, Purchasing a phone |
| Mobile |
Your phone is very slow or freezes |
2846 |
Mobile, Purchasing a phone |
| Mobile |
Issues with the battery or charge of your phone |
2851 |
Mobile, Purchasing a phone |
| Mobile |
Your phone does not recognize the SIM card |
2861 |
Mobile, Purchasing a phone, SIM |
| Mobile |
Phone doesn’t reboot |
2866 |
Mobile, Purchasing a phone |
| Mobile |
The phone overheats |
2871 |
Mobile, Purchasing a phone |
| Mobile |
Issue with the screen (touch or display) |
2876 |
Mobile, Purchasing a phone |
| Mobile |
What do I need to know before returning my phone? |
2901 |
Mobile, Purchasing a phone |
| Mobile |
How do I prepare my phone for a return? |
2906 |
Mobile, Purchasing a phone |
| Mobile |
Why buy a phone at Fizz ? |
2911 |
Mobile, Purchasing a phone, Phone |
| Mobile |
How do I get started with my new phone? |
2916 |
Mobile, Purchasing a phone |
| Mobile |
What are the instructions to pack and send my phone to Fizz? |
2921 |
Mobile, Purchasing a phone |
| Mobile |
What do I do if my return request or warranty claim is denied? |
2926 |
Mobile, Purchasing a phone |
| Home internet |
Having trouble working from home (VPN or not)? |
2931 |
Home Internet, Network, Wi-Fi, Wi-Fi Modem |
| Mobile |
Keeping your Fizz mobile costs down |
2941 |
Mobile, Change plan, First steps with my mobile plan, Plan, Manage my mobile plan, Billing, Manage my plan, First steps |
| Mobile |
What’s RCS messaging for Android phones? |
3061 |
Mobile, SMS, MMS |
| Transverse |
Wireless and Internet Code |
3071 |
Mobile, Home Internet, CRTC, CCTS |
| Transverse |
What are the Fizz apps? |
3106 |
Mobile, Manage my mobile plan, Home Internet, Manage my Home Internet, Wi-Fi, Wi-Fi Modem, Manage my plan |
| Transverse |
Is it possible to transfer my plan to another account? |
3111 |
Mobile, Manage my mobile plan, Home Internet, Manage my Home Internet, Transfer, Manage my plan |
| Mobile |
What’s a Preloved phone? |
3116 |
Mobile, Purchasing a phone |
| Mobile |
The unique philosophy of Fizz. |
3291 |
Mobile, Manage my mobile plan, First steps with my mobile plan, Plan, Customer, Change plan, Manage my plan, First steps |
| Mobile |
What to do if my visual voicemail doesn't work? |
3346 |
Voicemail, Mobile |
| Mobile |
Why is VoLTE important? |
3381 |
Mobile |
| Mobile |
How can I change the SIM associated with my mobile plan? |
3386 |
SIM |
| Transverse |
Programme partenaire |
3416 |
Partenaire |
| Mobile |
Some calls when in the U.S. do not work. Why? |
3421 |
Mobile, Roaming, Calls, SMS, Text messages, MMS |
| Home internet |
How can the Fizz Wi-Fi app help me? |
3426 |
Wi-Fi, Home Internet, Network |
| Home internet |
How can I manage the devices allowed on my Wi-Fi network ? |
3431 |
Wi-Fi, Network, Password, Home Internet |
| Transverse |
Accessibility |
3516 |
Mobile, Disability, T911 |
| Transverse |
How do I change my personal information ? |
3526 |
mobile internet |
| Mobile |
Partner networks: How does expanded coverage work in Canada? |
3531 |
Mobile |
| Mobile |
Incident Resolution Kiosks |
3536 |
SIM |
| Transverse |
What is the 988 service? |
3551 |
entreprise |
| Internet résidentiel |
Procédure pour ouvrir un billet chez Postes Canada |
3581 |
Internet |
| Mobile |
How does financing with Affirm work? |
3591 |
Mobile, Purchasing a phone, Payments, Billing, Phone |
| Transverse |
What is the difference between my home address, billing address and shipping address? |
3606 |
adresses à domicile, Billing, Shipping |
| Mobile |
What are the STIR/SHAKEN standards for mobile phones? |
3701 |
Mobile |
| Home internet |
My Wi-Fi network is not working. It’s slow or it cuts. What do I do? |
3726 |
Internet, Home Internet, Technical issues, Wi-Fi |
| Mobile |
How do I access the Internet from my phone? |
3761 |
Mobile, Data, Add-on |
| Transverse |
How to contact Fizz and get help. |
3806 |
Chatbot |
| Television |
How to connect a device to view my TV content? |
3816 |
Télé, FAQ | TV |
| Transverse |
Jira No Service |
3881 |
Jira |
| Transverse |
Gestion Privacy |
3916 |
Privacy |
| Television |
How can I change my TV plan or channels? |
3931 |
FAQ | TV, Télé |
| Television |
How do I unsubscribe from Fizz TV? |
3936 |
FAQ | TV, Télé |
| Television |
How does the Fizz TV app work and what are its functions? |
3941 |
FAQ | TV, Télé |
| Television |
I can’t access my Fizz TV content. What do I do? |
3946 |
FAQ | TV, Télé |
| Television |
Troubleshooting: I’m having issues with my Fizz TV channels. What do I do? |
3951 |
FAQ | TV, Télé |
| Television |
How do I subscribe to Fizz TV? |
3956 |
FAQ | TV, Télé |
| Home internet |
What are the details of the Wi-Fi extender pilot project? |
4006 |
Home Internet, Technical issues, Coverage, Wi-Fi Modem |
| Transverse |
Ticket Procedure |
4041 |
Ticketing, ticket, etiya |
| Transverse |
How does the Phone discount on a plan work? |
4121 |
Phone, Purchasing a phone |
| Television |
Television | List of channels |
4141 |
Télé; Television |
| Mobile |
Install and activate an eSIM |
4151 |
Mobile, SIM, Activate, First steps, First steps with my mobile plan |
| Mobile |
Useful numbers |
4271 |
Mobile |
| Mobile |
What is the Discovery discount and how does it work? |
4506 |
Mobile, Plan |
| Home internet |
What is the Speed booster? |
4546 |
Internet |
| Mobile |
What is a 5G mobile network? |
4581 |
5G |
| Mobile |
What are the details of the Fizz free trial? |
4611 |
Mobile |
| Mobile |
I’m travelling outside my coverage area. What are my options? |
4631 |
Roaming, Options, Travel, Manage my mobile plan, Coverage, Data, Mobile, Technical issues, Travel abroad, Manage my plan |