Disability

Everything you need to know.

FAQs

FAQ

Do you offer services that are adapted to my disability?

To request technology adapted to a disability, you must fill in the Proof of disability form and attach supporting documents. This will allow us to find the best solution for your needs. Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ‚ÄčT911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant plans, go to > My plans > Manage > Advanced parameters You do not require proof of disability to activate this service For more information, see our T911 FAQ If you have not received a text confirming the activation of your T911 service within five days after signing up, please contact customer service via chat or mention this delay in the Proof of disability form Braille or large type For all customers who are living with visual disabilities Available formats: Braille, large type or audio file To process these requests, please use the Proof of disability form and attach supporting documents. We will do everything we can to meet your needs 711 IP Relay Service The 711 IP Relay Service is tailored