The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services.

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere?

Well, here you go!  

  1. Coverage


    Consult the interactive map


    • Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area

    • The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on.

    • If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area.

    • Hawaii, Alaska and Puerto Rico are included in the Canada + U.S. coverage area.

    • Exception if you are new to Fizz: The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order.    

  1. Text messages

    Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. 


    Premium text messages are not supported by Fizz. As such, it’ll be impossible for you to send any (even if you have funds in your Fizz wallet) or subscribe to such a service. Some premium messages are free. Those will therefore be considered as regular texts, and as such, billed at the applicable rate if your plan does not include unlimited text messaging.

    When you are within your coverage area:
    • Plan with unlimited texts: all text messages you send are included, whatever their destination is. With a Quebec coverage for example, you could send a text to Ottawa, or even London.
    • Plan without unlimited texts: sending a text will cost you $0.05, whatever its destination. To do so, you’ll have to add funds in your Fizz wallet

    When you are outside your coverage area, you’ll have to pay per use:
    • The price will vary based on the travel zone where you are. 
    • You’ll be able to send a text from any country included in your travel zone, to any of those same countries (and to your coverage area).
    • Click here to see the steps for pay per use.


  1. Calls

    You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your wallet, it’ll be impossible for you to receive any call.

    You have three options:

    • If you plan on making or receiving calls each month on a regular basis, consider modifying your monthly plan by adding unlimited calls. 
    • If your need to make (or receive) calls is more of an intermittent nature, you can buy a Call Add-on when the need is there. An Add-on can be used as soon as it’s purchased. 
    • If you think you’ll have very few calls to make (or receive), add funds to your Fizz wallet to pay per use your calls ($0.25 per minute).

    All incoming and outgoing calls are billed by the minute. As such, if you make a call that lasts 1 minute and 4 seconds, you will be charged 2 minutes. 


    Many features are included in the mobile plans, but some additional rates may apply:

    • Call waiting: If you have two (2) calls underway, each will be billed to you by the minute. The applicable rates, whether you are within your coverage area or not, will apply. 
    • Conference calling: If you call several people using conference calling, each of those calls will be billed to you by the minute. The applicable rates, whether you are within your coverage area or not, will apply. How to make a conference call.
    • Call forwarding: The calls you forward to another number are billed by the minute when they are received on your mobile phone, and when they are forwarded to the number (mobile or landline) that you chose. So a 5 minute call will actually cost you 10: the 5 minutes of the call received on your phone, plus the 5 minutes of that call forwarded from your phone to the number you chose. How to set up call forwarding.


    Calling within your coverage area:
    • Any call you make within your coverage area is considered a local call. If you choose the Canada coverage for instance, a call from Montreal to Vancouver will be local. 
    • When you are in your coverage area, any call you receive, even those coming from abroad, are considered and billed as a local call.
    • If your plan includes unlimited calls, you can make (and receive) as many local calls as you want within your coverage area. 


    *If you chose the Quebec coverage, and want to know the rates for…

    • … calls to Canada made from your coverage area (Quebec): log into your Fizz account. Under your mobile plan, click on Manage / Add-ons. Enter Canada under International calls.
    • … calls to Canada but when you are outside your coverage area (Quebec): log into your Fizz account. Under your mobile plan, click on Manage / Travel, and enter Canada.


    Calling abroad (from your coverage area):
    • To check rates, log into your Fizz account. Under your mobile plan, click on Manage / Add-on, and enter the country where you’d like to call. 
    • If an Add-on is offered to call that country, its information will be detailed, and you’ll have the opportunity to buy it. 
    • The per-minute rate will also be shown, but you’ll need to add funds to your Fizz wallet to pay for those calls. 
    • If you make calls each month to one country in particular, and that country is on our special rate list, it may be worthwhile for you to add the International calls option to your plan: for $5 per month, you get a fixed number of minutes for calls made from your coverage area to that country. 
    • To learn more: How can I make calls abroad when in my coverage area


    Calling from abroad (when outside your coverage area):

    Please note that it is currently impossible to make or receive calls while roaming. As soon as a firm date is available, info will be detailed here.  In the meantime, you can use data, and send/receive texts when you travel outside Canada and the U.S. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.


     Troubleshooting : 

  1. Mobile data

    The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add funds to your Fizz wallet to pay per use.


    Too much data?

    You won’t lose it: any data leftover at the end of your payment cycle will be automatically rolled over to the next month. Learn more about data rollover.


    Not enough data?

    Consider buying an Add-on. You’ll be able to use it as soon as you buy it, and it’ll remain valid until the end of your next payment cycle.


    Some of your phone’s features, as well as some apps, consume data even when not in use. Check the parameters of your phone. Under Cellular data, see for which app you allow the use of your mobile data.



  1. Voicemail

    The calls received on your voicemail are not billable whether you are in or out of your coverage area. 


    Once voicemail is activated on your plan, you’ll have to set it up. Once that is done, learn how to use it.

    If you’re having trouble accessing your voicemail, click here

    Checking your voicemail when you are within your coverage area won’t cost you anything. When you are outside your coverage area, however, you must dial 1-514-647-0999 to access it, and you will be billed the applicable per-minute rate based on whether you opted for a Travel Add-on or pay per use. .