FAQ
How do I access the internet using my phone?
Make sure you are in a zone that is covered by the Fizz network.
See our network coverage map
If you are outside the Fizz coverage area, you c
Verify your plan, 1, Make sure your plan includes mobile data.
My plans.
If your plan does not include data, you will not be able to connect to the Fizz mobi
Activate mobile data, 2, Activate mobile data on your phone.
Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone.
A phone could keep trying to connect only to WiFi when its WiFi function is activate
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
Following your reboot, your applications will load. Your p
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser.
The website or web browser that
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode.
If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetoot
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone.
For example: Settings → Connections → Mobile data usage
Note: Some ph
Make sure your phone’s APN has been correctly configured, 8, Android
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile netwo
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before beginning this process, make sure the SIM car
Test the network using a different phone, 10, If possible, test the network using a different phone.
If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will