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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


How do I subscribe to Fizz?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our...


Frequently topics on Community Hub

Unsubscribe/Resubscribe to add channels, but show as "not subscribed"

Hey team,I wanted to try adding more channels to my basic plan but there was no option to change the plan so I followed the advice on this forum and u...

3

Is it better to subscribe to a new plan then later cancel current subscription if moving?

Is it better to subscribe to a new plan then later cancel current subscription if moving? Just to make sure I won't have down time. Will I lose any pe...

8

My new address already has a subscriber. Previous tenants have unsubscribed. How do I solve this?

I want to subscribe to FIZZ but my new address already has a subscriber. The previous tenants have unsubscribed. How do I solve this?

1
14

I will be traveling for three months, is there a way to unsubscribe and could i subscribe again afte

I will be traveling for three months, is there a way to unsubscribe and could i subscribe again after the traveling?

2
8

Can I subscribe even if I'm not in the subscription area? However I'm in the covered area.

I live in the covered area, not in the subscription area though. That means even if my cell phone will works great in my city I can't subscribe to Fiz...

5
4

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