How do I configure my device on the Wi-Fi network?

  1. Make sure that the Wi-Fi feature on your device is activated

    Your device may have a software and / or physical Wi-Fi switch.


    The location of the software switch may vary from one device to another. Here are two examples:

    Computer: Network and internet settings → Wi-Fi

    Smartphone: Settings → Connections → Wi-Fi

     

    Placement of the hardware switch can vary from one device to another. Here are two examples:

    • An on/off button on the front or side of your laptop
    • A combination of keys, for example: Function and F2

     

  1. Select your Wi-Fi network

    The default username and corresponding password for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

     

    The process for reconnecting to your Wi-Fi network may vary from one device to another. Here are two examples:

    Laptop: Settings → Network and internet → Wi-Fi

    Smartphone: Settings → Connections → Wi-Fi

  1. If allowed by your device, connect to the 5 GHz Wi-Fi frequency

    Your Fizz Wi-Fi modem defaults to frequency band steering technology. When this function is disabled, your Wi-Fi modem will display two (2) frequency bands: 2.4GHz and 5GHz. Manually select the 5GHz on your devices.

    Here are the differences between these two frequency bands:

    5GHz frequency band:

    • Less exposed to interference

    • Faster maximum speeds

    • Less reach

     

    2.4GHz frequency band:

    • More exposed to interference

    • Slower maximum speeds

    • More reach

  1. Not able to recover your Wi-Fi password?

    Restore your Wi-Fi modem to its factory settings

     

    IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

     

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

     

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.