How do I configure my device on the Wi-Fi network?

Your device may have a software and / or physical Wi-Fi switch.

The location of the software switch may vary from one device to another. Here are two examples:

Computer: Network and internet settings → Wi-Fi

Smartphone: Settings → Connections → Wi-Fi

Placement of the hardware switch can vary from one device to another. Here are two examples:

• An on/off button on the front or side of your laptop
• A combination of keys, for example: Function and F2

The default username and corresponding password for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

The process for reconnecting to your Wi-Fi network may vary from one device to another. Here are two examples:

Laptop: Settings → Network and internet → Wi-Fi

Smartphone: Settings → Connections → Wi-Fi

You can't find your Wi-Fi network? Use this link.

Your Fizz Wi-Fi modem defaults to frequency band steering technology. When this function is disabled, your Wi-Fi modem will display two (2) frequency bands: 2.4GHz and 5GHz. Manually select the 5GHz on your devices.

Here are the differences between these two frequency bands:

5GHz frequency band:

• Less exposed to interference

• Faster maximum speeds

• Less reach

2.4GHz frequency band:

• More exposed to interference

• Slower maximum speeds

• More reach

Restore your Wi-Fi modem to its factory settings

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.