CCTS

Most frequently asked questions

Wireless and Internet Code

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it...

How to obtain complete satisfaction

Contact the management team for Fizz Customer Service. Fill in the form to detail and submit your complaint to the management team for Fizz Customer...

Frequently topics on Community Hub

Not getting credit for months as a fizz customer.

DINOSAUR BADGE I received my badge for 1 month with fizz NOV 2024. Which means Oct 2024 I signed up. That would mean I should be at 8 months today. H...

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Is your internet cutting often?

I reside in Downtown Quebec and my internet keeps going down at least once a week... I'm thinking of switching company because it is not reliable

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Wifi cuts off frequently when 5ghz and 2.4ghz are separated

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that ...

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Why does my home internet cut out 4 to 5 times a day

Home internet cuts out 4 to 5 times a day, why

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Daily cuts in home internet

Hi,For the past few weeks I had weekly 20min-1h cuts in my internet (I work from home so it's pretty bothersome). Fizz sent me some Videotron technici...

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