CCTS

Most frequently asked questions

Wireless and Internet Code

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it...

Resolving issues with Fizz

Your feedback is important to us. Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an...

Frequently topics on Community Hub

Wifi cuts off frequently when 5ghz and 2.4ghz are separated

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that ...

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So in 6 months 3G is being phased out where's my VoLTE Fizz?

I own a OnePlus 12 and the VoLTE SIM card (I've owned OnePlus phones since 2018) All have supported VoLTE and VoWifi. But still the same stupid certif...

3

Our home Internet is acting up...

Our home Internet is being weird and constantly disconnects... need Telus to sort it out, In the meantime, please, pretty please, can I have a little ...

10

Why does my home internet cut out 4 to 5 times a day

Home internet cuts out 4 to 5 times a day, why

2

Daily cuts in home internet

Hi,For the past few weeks I had weekly 20min-1h cuts in my internet (I work from home so it's pretty bothersome). Fizz sent me some Videotron technici...

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