How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not activated by default. To activate a PIN code on your SIM card, enter the default code 1234 — it will allow you to edit this code and customize it. This PIN code is written on the card that accompanies your new SIM card.

The default PIN code is 1234

Once your SIM card has been activated with a personalized PIN code, you will need to enter your PIN every time you turn on your phone. Without this your SIM card will not work and you will be unable to access the Fizz network.

IMPORTANT! If you type 3 incorrect PIN codes in a row, your SIM card will be blocked. To avoid this situation, we advise you to personalize your PIN using a number you will remember. How to unblock your SIM with a PUK code

How to personalize the PIN on most phones:
  1. Go to the Settings menu.
  2. Choose Security.
  3. Choose Modify your PIN.

Many phones have a built-in shortcut for changing your PIN.
Enter **04*old PIN*new PIN*re-enter your new PIN#.
For example, to change your PIN 0000 to 2710, you would type: **04*0000*2710*2710#

The PIN2 code: a rarely used code that protects access to specific features of your SIM

Your SIM card is protected by two PIN codes: 

The PIN code is required when you turn on your mobile or tablet.
The PIN2 code protects access to specific features; for example, it activates your phone's restricted directory.

The PIN2 code is rarely used, and use depends on your phone's features.

If you type 3 incorrect PIN2 codes in a row, your PIN2 code will be blocked. To unblock your PIN2 code, you will need to use a PUK2 Code.

How to unblock your SIM with a PUK code.

To find the default PIN2 code in your SIM card:

  1. Log into your Fizz account and go to My Plans.
  2. Click on Manage and then Unblock SIM card.
  3. Click the slider to reveal your PUK code.
  4. Choose to receive your PUK code by email
  5. The email you receive will contain all your codes: PUK1, PIN2 and PUK2.

The PIN2 code in this email is set by default in your SIM card. If you have changed your PIN2 code, you will need to use PUK2 code to reset it.