Please note that the Canada Post strike is not affecting delivery times.

Delay

Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...

Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...

Frequently topics on Community Hub

Can I delay activation of my account?

I like the current price of a plan, but don't need it for a few months. With other providers I have purchased a SIM and paid for the first month, then...

2

WiFi installation delayed, need just 1G for 7UBBG

Hi, I just moved to GTA, but due to the delay of the WiFi model delivery, I have unfortunately used all of my data. My code is 7UBBG, I just need 1G p...

1

Wi-Fi Installation Delayed 😭 Run out of data. 2AFY1

I have just arrived in Montreal. My Wi-Fi installation is delayed. I'm running out of data. Could someone please help me? Thank you so much! Code: 2AF...

1

Can i go get my modem myself instead of delivery? To avoid long delay

I purchased my modem today (august 30) but it is gonna be delivered september 3rd. Is their as way i can go get it myslef so that i dont have to wait...

5

Badge delays?

This is my third month with fizz. I found that I still haven't receive any Dinosaur badges. I also just brought some add-on and did not receive the ba...

8

Show more discussions