Activation: How do I transfer my current phone number to Fizz?

The most important thing to remember to transfer your phone number over to Fizz is that your plan with your current provider must still be active. Fizz will disconnect your old provider during the transfer process.

Note that a number transfer cannot be done on a line that is already active with Fizz.

Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz.  If you encounter an issue with any other type of number, please contact us using the chat bubble at the bottom right of this page so we can verify everything with you.

If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred.

Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz.

You need:

• Your account number. Check your most recent bill from your current provider. See account number formats.

OR

• The IMEI of the active device with your old provider. To find it, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15.

Last but not least, get yourself a Fizz SIM card. Where to buy a SIM card.

Go to fizz.ca/activation. When you get to the step for a phone number, select the option to transfer your number to Fizz, and follow the on-screen steps.

Important: Leave the SIM card of your current provider in your phone. This provider will send the person using the number (chances are that’s you!) a transfer authorization request by text message to confirm the number transfer.

The transfer authorization request is a text message sent by your current provider to the current user of the phone number to confirm their wish to transfer the phone number over to Fizz.

Failure to reply “YES” to the transfer authorization request by the set deadline means that your request to transfer your number over to Fizz will be waiting for an action from you. If you haven't received the transfer authorization request by text, you must contact your current provider directly.

After replying to the transfer authorization request, you may insert your Fizz SIM card into your phone. Keep an eye on your texts and emails. We’ll be in touch as soon as everything is ready.

The transfer of your number can take up to two hours. Should there be any issue, we’ll send you an email as well as an in-account notification explaining the glitch pertaining to your situation, and the next steps to address it. To check your in-account notifications, sign into your account and click on the bell icon next to your name.

While the vast majority of phone numbers can be transferred, there are exceptions. 

Your phone number must be a mobile number. If your phone number is associated with a landline or VOIP, it cannot be transferred over to Fizz. If you encounter an issue with any other type of number, please contact us using the chat bubble at the bottom right of this page so we can verify everything with you.

If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred. In other words, only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.