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Shipping

Search in the Shipping section

Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


How can I get a SIM card?

The delivery of physical Fizz SIM cards is not affected by the Canada Post strike. You can expect to receive your SIM card without any additional...


What is the difference between my home address, billing address and shipping address?

Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s...


Frequently topics on Community Hub

Best shopping online

What is your best shopping website for most needs from Canada or some other country? Are the prices defining its quality and what other aspects you se...

5

Are pawn shops in Canada safe?

I recently found out that a few places I’ve often walked past are actually pawn shops — I didn’t realize it until recently.

8

Where are prelove phones shipped from?

Where is my phone ship from?

3

Address is not listed for shipping address

I am trying to add a shipping address, but it is not coming up in the suggested drop down suggestions. How do I manually add a new shipping address?

3

Never shipped router, possible refund if shipped this week?

I didn't ship my fizz router and now I got charged $172.46. If I ship it this week, is it possible to get refunded? thank you

3
19

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