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Number

Search in the Number section

Most frequently asked questions

How do I get a new phone number?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


Frequently topics on Community Hub

Can i add a second number on the same account? (dual sim)

Hello, I wanted to ask if I can add a second number to the same account by creating a second plan on the same account (dual SIM)? So basically create ...

3

Just opened a new plan with a new number and looking to port my existing number

Hi! I started a new plan with fizz this evening with a new phone number. I assumed that I would be able to port my existing number following the activ...

2

Did not receive a message from my current provider to confirm number transfer

I switched from Fido to Fizz on Monday with an eSIM activation and the intent of keeping my old number. I activated the eSIM but never received an mes...

3

Transferring an existing number to Fizz while overseas

Hi there, I am currently overseas, and been maintaining my Canadian phone number with my existing provider (Fido) because I will return to Canada even...

4

Issue with using the add-a-line number

Hey, I had added another line under my account and I brought the number over from a different company. But the thing is - it's not working, like I ca...

1

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