Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works
TV
TV plans TV content
Why Fizz
Reviews Rollover Gifting Flexible plans Fizz loyalty program Referral bonus Switch to Fizz
Help
Support FAQ Forum Status of our services
Offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works?
TV
TV plans TV content
Why Fizz
Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers

Breadcrumb

  1. Solutions
  2. Home

Number

Search in the Number section

Most frequently asked questions

How do I get a new phone number?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


Frequently topics on Community Hub

Transfer a number to a New account

I read several posts suggesting to have separate accounts in order to share data when needed. My situation is that both my phone number and my wife's...

5

Moving one of my phone numbers(plan) to another provider.

I have multiple plans for mobile on my Fizz account. I would like to port one of the numbers to another provider. Both plans have the same account num...

3

Voicemail Number "Not In Service"?

i just got a voicemail this morning, and calling the number suddenly gives me the message that the number is not in service. i have voicemail on my pl...

11

Problems reactivating my old phone number (not been paid within 60 days)

Hi I can't seem to reactivate my phone number. So, I don't know if I have to change SIM card because of it. I have been trying to reactivate it, but i...

3

Some callers getting "Not in Service" message when calling my number

Hi everyone,I'm hoping someone can help or offer insight.Some people — especially businesses or VOIP-based systems — are getting a message that my num...

3

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
  • TV Add-On
TV
  • TV plans
  • TV content
Why Fizz?
  • Switch to Fizz
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login