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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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Internet plans Moving Wi-Fi Technologies How it works?
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Number

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Most frequently asked questions

How do I get a new phone number?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


Frequently topics on Community Hub

Issue with using the add-a-line number

Hey, I had added another line under my account and I brought the number over from a different company. But the thing is - it's not working, like I ca...

1

No return id number

Hi, I’ve unsubscribed from fizz internet but haven’t received any bar code or return id number. Can someone help me please?

1

Humble Request to Remove Spam Label and Ensure Correct Caller ID for My Phone Number!!!!!

Dear Fizz Support Team, I recently ordered a SIM card through your website and was assigned a new number. I believe this number was not previously in...

13

Data usage report only contains "Destination number"

Hello, I'm trying to get my call history and the data contained in the Data usage report is great, but incomplete. All good for outgoing calls. For in...

3

Transfer a number to a New account

I read several posts suggesting to have separate accounts in order to share data when needed. My situation is that both my phone number and my wife's...

5

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