Emergency

Be prepared and ready for any situation.

FAQs

FAQ

How to contact us

Do it yourself. Be in control. Fizz is designed so members can help themselves and each other without having to wait. That’s why we created some
mobile chat Emergency
FAQ

I’m unable to log into my Fizz account. What do I do?

Reset your password, 1, Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password. After changing your passw
Confirm your email address, 2, Did you confirm your email address within 24 hours of creating your account? If you did not confirm your email address within the required timefram
Error in your email address, 3, Did you mistype your email address when you created your Fizz account? To contact Customer Service, simply click on the chat bubble that
Account or plan is locked, 4, If you see the message "Your account is blocked. Use the chat tool to resolve the issue." while trying to log in, this means that the Fizz t
Nonexistent account, 5, Has your account been deleted? Your Fizz account may have been deleted if: You did not confirm your email address within 24 hours of creating
password My account Emergency connection Home Internet

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    Conversation
    Is it normal that the network is down again?

    I have signed up for Fizz late last week. Already, I have lost connected calls every day I have used Fizz. It may be that the network coverage is not as in-depth as I was led to believe, but today, with the network connection outage, I am beginning to ask myself some questions... Is this atypical or baseline for Fizz?

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