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Most frequently asked questions
When will my Fizz package be delivered?
The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...
How do I fix a payment issue?
Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated...
I’m unable to log into my Fizz account. What do I do?
Reset your password Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password using the link...
Quebec government alert message 25/11/2020
The Quebec Alert Ready system will send a test SMS on November 25, 2020 at 1h55 pm (EST) Who is concerned ? All mobile devices compatible with an up...
How do I find out if my phone is on the National Stolen Device Blacklist?
The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...
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