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FAQs

FAQ

I’m unable to log into my Fizz account. What do I do?

Reset your password, 1, Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password. After changing your passw
Confirm your email address, 2, Did you confirm your email address within 24 hours of creating your account? If you did not confirm your email address within the required timefram
Error in your email address, 3, Did you mistype your email address when you created your Fizz account? To contact Customer Service, simply click on the chat bubble that
Account or plan is locked, 4, If you see the message "Your account is blocked. Use the chat tool to resolve the issue." while trying to log in, this means that the Fizz t
Nonexistent account, 5, Has your account been deleted? Your Fizz account may have been deleted if: You did not confirm your email address within 24 hours of creating
FAQ

How to contact us

Do it yourself. Be in control. Fizz is designed so members can help themselves and each other without having to wait. That’s why we created some
  • Community hub

    Conversation
    How can I contact someone who can fix my issue blocking me from adding a payment method?

    So first, my card was deleted from the account out of nowhere, the one that had worked fine for the past 6 months or so. Then, when I tried to add a new payment method, with a total of zero cards on the account, I was told I had reached the max number of cards on my account. So I got help from support to reset the limit. Now, the payment method didn't go through, so I deleted the card, rechecked all the info, and put that in. Now, again, with no cards, I was told I had reached the max. So I went to support again figuring they could reset it again. Big fat nope, apparently the max number of cards (which doesn't even function that way, it's more like "max number of payment info input tokens") can only be reset once. So what now? I'm literally lost with how ridiculous this system is. You think it'd be easier for me to give them money.

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    Conversation
    Is it normal that the network is down again?

    I have signed up for Fizz late last week. Already, I have lost connected calls every day I have used Fizz. It may be that the network coverage is not as in-depth as I was led to believe, but today, with the network connection outage, I am beginning to ask myself some questions... Is this atypical or baseline for Fizz?

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