Is it possible to transfer my plan to another account?

For a child who has grown up.
For 2 people living at the same address.

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another Fizz account.

For both mobile plans and residential Internet plans, our systems do not allow the transfer from one account to another. It is also not possible to group multiple accounts. However, these are features we are working on.

 

 

  1. For a child who has grown up.

    If you had created a plan in your account for your child, and your child is now grown up and would like to stand on his own, he must first create his Fizz account.   

    Once his account is created, he needs to create himself a new plan. In other words, he can't retrieve the plan he had in your account, whether it was a mobile or Internet plan. 

     

  1. For 2 people living at the same address.

    For an internet plan

    For example, your roommate leaves but you stay in the apartment, and the Internet plan is activated in your roommate’s Fizz account. Your roommate cannot transfer the plan to you. He needs to unsubscribe from his plan (or submit a move request) and you’ll have to activate your own Home Internet plan at this address from your Fizz account.

     

    For a mobile plan

    For example, in the case of a separation, if both mobile plans are grouped under the same Fizz account, it will unfortunately not be possible to transfer one of the numbers to another Fizz account. Each plan remains linked to the account where it was originally activated.

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