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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM Points of sale
Internet
Our plans Moving Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with Affirm
Why Fizz
Switch to Fizz Rollover Flexible plans My Rewards Invite friends Gifting Social engagement
Our offers
Help
FAQ Forum Support Status of our services

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  2. Manage my mobile plan

Manage my mobile plan

Search in the Manage my mobile plan section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

Start date For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the...


How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


Frequently topics on Community Hub

I have two mobile plans in my account. I want to separate them in two accounts.

Initially, I took both plans to help my sister for a while, but now she can manage and pay for her mobile plan. How can I make both mobile plans indep...

14
1

transfer a plan to somone else

Hi, I bought a Mobile plan for my sister under my account ( I have a mobile plan with fizz for myself as well,) , Now she wants to manage her account....

4

Mobile upgrade for a $2 rebate only appears as a $1 rebate

I received an email detailing my latest mobile rewards that shows I have an upgrade for a $2 rebate on my mobile account. However when I log in to man...

3
1

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

Fizz has an app that can be used on mobile phones?

I hope to manage my account on my mobile phone....

2
12

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