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Phone

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Most frequently asked questions

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Frequently topics on Community Hub

New phone not showing under "My phones"

I got a new phone over a month ago -- I wasn't able to purchase it through Fizz as I kept getting an error on the site -- so I ended up buying an unlo...

6

VoLTE compatible phone for 1$, but taxes ...

I have an offer from Fizz , that I can get a "preloved" phone for 1$ to replace my not VoLTE compatible phone. However the price that I finally pay is...

10

RCS not functionning on new phone, was working previously with same sim

Hi Folks, I have been on Fizz for almost five years now and I need your help with a problem I cannot solve by myself. PROBLEM: RCS Chat will not act...

27

Reactivation of my phone plan

Hi ! I reactivated my phone number after some issue with my payment method. Everything worked out and the payment went trough but my phone plan is st...

3

RCS not working on new phone

Hi, I have recently switched from a Pixel 7 Pro to a OnePlus 13 and I can't get RCS chats to work on my new phone. I have: - Data plan with unlimited ...

2
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