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Phone

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Most frequently asked questions

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card Good to...


How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


Frequently topics on Community Hub

Do I have to change phone with the 3G network withdrawal?

I have a LG model LM-G900UM and it is 4G compatible. My SIM card has the red lightning, so it is VoLTE compatible. However, the test to know if my pho...

3

Issues with used Fizz phone purchase/refund

Hi, Purchased a "perfect" phone used from Fizz early April and and decided to return it within the 15-days. I got "permission" to return it and used ...

1

Why can't apply my perks to 1 of my phone number

Presently I have 3 active phone numbers under my account, all having phone and data services. but I couldn't add perks to 1 of the 3 lines. When I lo...

5

Problems reactivating my old phone number (not been paid within 60 days)

Hi I can't seem to reactivate my phone number. So, I don't know if I have to change SIM card because of it. I have been trying to reactivate it, but i...

3

New, sealed cell phone is blocked. Purchased on a marketplace. The seller has disappeared.

Hello everyone. I have a huge problem and I hope someone can help me. I bought a new, sealed cell phone from the marketplace. Motorola Razr Plus 2024....

8

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