What are the Fizz network settings (APN)?

  • An Access Point Name (APN) has the network settings your phone needs to connect to Fizz.

  • The APN must be properly configured so your phone can be “introduced” to the Fizz network.

  • Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS).

Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network.

Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings.

  1. Installing network settings (Android)

    1. By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings.

    2. Install these two configurations.

    3. If a PIN code is required, enter 1234.

    4. Wait three minutes and completely restart (power cycle) your phone.

  1. Resend the network parameters (APN) to your phone (Android)

    1. Log into your Fizz account and follow this path:
      My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications
       
    2. You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).

    3. Install these two (2) configurations.

    4. If a PIN code is required, enter 1234.

     

    If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions.

  1. Manually installing network settings (Android)

     

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl      

         

    If your phone offers you a predetermined APN type, choose Internet + MMS”

    Other fields should be filled by default; if empty, they are not mandatory.

    Some phone models use the term “Proxy server” instead of “MMS proxy”.

  1. Installing network settings (iPhone)

     

    1. Install the latest software update.

    • Connect to a Wi-Fi network
    • Download the latest iOS software update

     

    2. Update the carrier settings.

    • Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.

     

    Carrier Settings Update