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Most frequently asked questions
How do I manage my Fizz account?
When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...
I’m unable to log into my Fizz account. What do I do?
Reset your password Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password using the link...
How do I change the language of the Fizz website?
You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...
How do I view my Service agreement?
How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...
How do I change the types of emails and texts I receive from Fizz?
Via My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...
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