My account

Everything you need to know.

FAQs

FAQ

I’m unable to log into my Fizz account. What do I do?

Reset your password, 1, Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password. After changing your passw
Confirm your email address, 2, Did you confirm your email address within 24 hours of creating your account? If you did not confirm your email address within the required timefram
Error in your email address, 3, Did you mistype your email address when you created your Fizz account? To contact Customer Service, simply click on the chat bubble that
Account or plan is locked, 4, If you see the message "Your account is blocked. Use the chat tool to resolve the issue." while trying to log in, this means that the Fizz t
Nonexistent account, 5, Has your account been deleted? Your Fizz account may have been deleted if: You did not confirm your email address within 24 hours of creating
FAQ

How do I change the types of emails and texts I receive from Fizz?

Via your Profile, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via e
Account communication preferences, Communication du compte, Defines the type of communication you will receive at the account level — for example, messages about payment, My Rewards, and about multiple users th
Plan communication preferences, Préférences de communication, Defines the type of communication you will receive about your specific mobile plan — for example, updates and alerts on usage, data and roaming.