My account

Everything you need to know.

FAQs

FAQ

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage different aspects of your account. In the top navigation, click on: Overview to see your usage for this payment cycle. My Profile to manage your referrals, linked accounts, contacts and settings. My Plans to adjust all plans on your account. Read more: How do I view my Service agreement How do I change the type of emails and textos I receive from Fizz How do I change my personal informations Where can I see my Fizz transactions and orders
FAQ

I’m unable to log into my Fizz account. What do I do?

Reset your password Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password. After changing your password, you may need to clear your internet browser's cache (delete your history and your cookies). Confirm your email address Did you confirm your email address within 24 hours of creating your account? If you did not confirm your email address within the required timeframe, your Fizz account will be automatically blocked. How to unblock your account: Go to the Fizz login page and click on the Lost password link. You will receive an email with a link that lets you reset your password and confirm your email address. Create a new password. You will now be able to log into your Fizz account. If you click on the link “Forgot?” to reset your password, you only have one hour to validate the link sent by email. If you click the link several times, make sure to only use the link from the last email you'll have receive, or else it won't work. Error in your email address Did you mistype your email address when you created your Fizz account? To contact Customer Service, simply click on the chat bubble that appears at the bottom this page. You can access to the bubble chat within the business hours . They will verify your identity and send your confirmation email to the correct email address. Account or plan is locked If you see the message "Your account is blocked. Use the chat tool to resolve the issue. " while trying to log in, this means that the Fizz team detected unusual activity and locked your account or plan as a security measure. To contact Customer Service, simply click on the chat bubble in the
FAQ

How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your smartphone, the language button is in the top left menu. By default, you will see the Fizz website in the same language as your browser. To change the language of your notifications, texts and emails, adjust your account settings in My Account > My Profile . Learn more about managing your Account Settings Vous pouvez choisir la langue du site grâce au sélecteur en bas de la page FR (Français) / EN (English). Lorsque vous naviguez sur le site depuis votre appareil intelligent, le sélecteur de langue se trouve dans le menu en haut à gauche de votre écran. Par défaut le navigateur est dans la langue de votre navigateur. Pour changer la langue des notifications et des courriels envoyés par Fizz, rendez vous dans Votre compte, dans la rubrique Mon profil Plus de détail sur les informations à paramétrer dans votre Compte
FAQ

How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here. Click on Manage plan for the plan you wish to view. In the Manage interface, scroll to the bottom and select Services agreements . All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.
FAQ

What is a trusted contact and why do I need one?

In your Profile, we ask you to give us the name of a trusted contact. This is optional. Your trusted contact is someone who you can rely on to administer your Fizz account if you are unable to access your account. To add a trusted contact to your account: Go to My Profile in your Fizz account. Scroll to Information . Click on Trusted contact and enter your trusted contact’s details.
FAQ

How do I change the types of emails and texts I receive from Fizz?

Via your Profile , you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French. To access your communication preferences: Go to My Profile in your Fizz account. Scroll to Settings . Here you’ll see a list of communication options. What’s the difference between Account communication preferences and Plan communication preferences? This is where you choose: What kind of information you wish to receive about your Fizz account or plan Whether you want to receive communication via email or text Account communication preferences Defines the type of communication you will receive at the account level — for example, messages about payment, My Rewards, and about multiple users that may be on your account. Plan communication preferences Defines the type of communication you will receive about your specific mobile plan — for example, updates and alerts on usage, data and roaming.