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Support: My Account | Fizz

Search in the Support: My Account | Fizz section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m unable to log into my Fizz account. What do I do?

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed...


How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

My account was suspended as Fizz declined my payment and now I loss my number

I renewed the credit card linked to my Fizz account and tried to update my payment method, but Fizz declined my new card. I then tried another credit ...

7
1

Referral bonusses - Do they apply to all plans in my accounts

Question about referral bonusses. If I have multiple plans in my account, do they apply to all of these plans or just the one plan they were originall...

8

I requested Data as a gift and it applied to other line on my account

I have two lines on my account. My personal line ran out of data so I requested data from a community member, who sent me 3GB, but it auto applied to ...

3

Just changed my payment method account says suspended how do I make the charge go through

Please pass my payment and unsuspended my account

1
1

Incorrect data usage is being reported on my account

I am a Fizz user, and I need to address a significant issue with my account's data usage reporting. After one month, it is clear that the data being r...

3

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