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My account

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Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m unable to log into my Fizz account. What do I do?

Reset your password Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password using the link...


How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

My account still pending

An other went by and my account is still pending…when will it get resolved?...

1

How to unsuspend my account

My credit card expired, so the payment for my account did not go through. As a result the account got suspended. I entered a new credit card and assoc...

4

Please tell me my account number

I want to know my account number. My phone number is 514 *******...

3

My Account No

What is my account on ? I have to phone no, I want to change one phone no to other company service , but I can’t, because the account no is wrong, how...

4

My account number?

Please send me my account number....

5
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