How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive.

Make sure you have the most recent software update on your mobile device

Four easy tests to confirm your Fizz line is functioning properly


  1. Make and receive a call
  1. Send and receive a text message (SMS)
If your plan contains data, turn off your Wi-Fi option and then:
  1. Surf the Web
  1. Send and receive an image/picture by text (MMS)