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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


Where can I see my Fizz transactions and orders

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


Frequently topics on Community Hub

How do I order 2 SIM cards for 2 accounts

How do I prefer 2 SIM cards for 2 phones

2

Order a phone.

Hi there, I've been trying (since several days) to order a new phone through Fizz mobile App but I always get an error at the very end of the process...

2

When will my refund be processed for cancelled phone order.

I have ordered an iPhone on November 19. Two months later and order had not shipped. The order status still said tracking number pending. Ok. So I wen...

5

Have you received my oder to order my Sim Card, wich i paid $15

Vernet Dorcine

2

Got an older S7 and just ordered a S21 ultra but not simmcard..

I hope i ordered correctly. I plan on taking my current simm card on this phone, a galaxy s7 and put it on my new s21 ultra i ordered with fizz. I am ...

4

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