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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


Where can I see my Fizz transactions and orders

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


Frequently topics on Community Hub

Rank in which order (season points) do you think each canadian NHL team will finish 2025-26?

Rank them all in order

7

unable to reach an agent to order an eSIM

I've been waiting since noon (2OCT2025) to get an agent to verify my info in order to order an eSIM. The chat remains open and there's no way to close...

1

Cancelled Order

Hello Fizz Support, I purchased a new SIM card ($5.25) on 7th Sep., but I didn't receive it till now. I have not been able to use the service at all. ...

4
1

I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it

3

Have you received my oder to order my Sim Card, wich i paid $15

Vernet Dorcine

2

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