First steps with my Home Internet

Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...

How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...

How do I manage an appointment for a technician to visit my service address?

If your Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...

What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is...