How do I view my usage?

1. Go to My Plans in your Fizz account.
2. Scroll to see a usage summary for each Plan associated with your Account.
3. Click on 'Usage' to see more informations

Good to know: For Home Internet, there’s no usage meter—all our Home Internet plans include unlimited data (pricing varies based on the speed selected).

If you want to view the history of your calls, texts, or data usage, you can access your detailed usage report.

Here’s how to get there:

1. Log in to your Fizz account.
2. Go to My plans.
3. Select the plan you want and click Manage my plan.
4. In the menu, choose Usage – Usage reports.

You’ll be able to see:

• Your call minutes used (incoming and outgoing)
• Your texts sent and received
• Your mobile data usage

And for each item, you’ll find details such as:

• The date
• The time
• The duration
• And for outgoing communications, the number that was called or texted
  
   

Incoming calls and texts: In accordance with privacy laws, Fizz cannot disclose the phone number or name of the person who contacted you.

It’s completely normal if you can’t see usage details older than six months, only the last six months of reports are kept in your Fizz account.

The history files include only the information already shown in your usage reports. This means we’re not able to disclose the phone number or name of the person who contacted you.

If you need the incoming number, the content of text messages, or the location of calls, we’re not able to provide that information due to privacy laws.

If you need a hand with this type of request, feel free to reach out to our Customer Service team, we’ll review the situation with you and guide you through the next steps.

• To view your Wallet transactions, click here : I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?