How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on, but you can also use your own phone with Fizz. To do so, your phone must be:

  • Compatible with the Fizz network
  • Able to support the frequencies of our network
  • Certified VoLTE (not required before the 3G withdrawal, but nonetheless recommended)

If your phone does not quite meet these criteria, it may still be functional but your access to certain services may be limited. If this is the case, we will contact you to inform you.

  1. Is it compatible?

    Android > The majority of Android phones sold in North America in the last five (5) years are compatible with Fizz.

    iPhone > You must check three elements:

    • It’s an iPhone 5s or more recent model.
    • The most recent iOS software has been downloaded.
    • The carrier settings update to Fizz 50.0 or higher that was proposed was accepted (more information is available on the Apple website)

  1. Does it support the right frequencies?

    An LTE compatible phone configured with LTE network preferences must support:

    • The HSPA 850 MHz frequency for calls. 
    • The dual frequency 1700/2100 MHz (also called AWS or band IV) for mobile data.

    A phone that only allows 3G configuration or HSPA network preference must support:

    • The dual frequency 1700/2100 MHz (also called AWS)

    When you buy a new phone, the supported frequencies are usually listed in the technical specifications. If not, do a search on the Internet. There are sites that will confirm the frequencies supported by your phone once you enter its IMEI in their search engine.

  1. Is it VoLTE certified?

    With Fizz, you get to enjoy our vast and ultrafast LTE network when using data with your mobile plan. A VoLTE certified phone activated with a VoLTE compatible SIM card uses the VoLTE when it continues to display “LTE” in the right corner of the screen during a call. This means its calls are using the LTE network. 

    Understand VoLTE


    Your phone is NOT VoLTE certified?

    If your phone is not on the list of VoLTE certified phones at the bottom of this page, don't panic! For now, you can continue to use your mobile plan, but you will eventually have to change your phone.


    Your phone IS VoLTE certified?

    Perfect, now onto the software update and the VoLTE function.

    • Install the manufacturer software update: Each manufacturer manages its software deployment to ensure its models are VoLTE-enabled. In general, you must go under:
      • Android:
        • Settings > Software update (or System) > System update
      • Apple:
        • Settings > General > Software update


    • Activate the VoLTE function: In general, you must go under:
      • Android:
        • Calls > (Three little dots) > Call settings
      • Apple:
        • General > Cellular > Cellular data options > Voice & data > VoLTE


    * You may need to restart your phone.


    Fizz VoLTE Certified phone list


    • iPhone 7 and 7 plus
    • iPhone 8 and 8 plus
    • iPhone X
    • iPhone XS and XS Max
    • iPhone XR
    • iPhone 11, 11 Pro and 11 Pro Max
    • iPhone SE (2nd and 3rd generation)
    • iPhone 12 mini, 12, 12 Pro and 12 Pro Max
    • iPhone 13 mini, 13, 13 Pro and 13 Pro Max
    • iPhone 14, 14 Plus, 14 Pro and 14 Pro Max


    • Pixel 4a 5G
    • Pixel 5
    • Pixel 6, 6 Pro and 6a
    • Pixel 7, 7 Pro and 7a


    • Moto G 5G
    • Moto G Stylus 5G
    • Moto G pure


    • Galaxy A12
    • Galaxy A52
    • Galaxy A03s
    • Galaxy A13
    • Galaxy A14
    • Galaxy A53
    • Galaxy A54 5G
    • Galaxy S20 FE 5G
    • Galaxy S21 FE 5G
    • Galaxy S21 5G, S21+ 5G and Galaxy S21 Ultra 5G
    • Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
    • Galaxy S23, S23+ and Galaxy S23 Ultra
    • Galaxy Z Flip3 5G
    • Galaxy Z Fold3 5G
    • Galaxy Z Flip4 5G
    • Galaxy Z Fold4 5G
    • Galaxy X Cover Pro 6


    • TCL 20S
    • TCL 20 Pro 5G
    • TCL Flip
    • TCL 30 XE
    • TCL 30 5G
    • TCL 40 XE 5G



    Read more :

    What is an unlocked phone?
    How do I unlock my phone?