How do I know if I can use my own phone with Fizz?

If you wish to use an eSIM
Is it VoLTE-compatible at Fizz?
Is it compatible with the Fizz network?
The VoLTE list

You can, of course, buy a phone on fizz.ca, but you can also use your own phone with Fizz. To do so, however, your phone must be:

  • Compatible with eSIMs if you wish to use an eSIM.
  • VoLTE-compatible at Fizz* (required with the 3G network withdrawal that starts July 31, 2025)

 

* If your phone is not VoLTE-compatible at Fizz, you can activate a mobile plan before July 31, 2025, but keep in mind that:

  • Your phone must be compatible with our network and able to support its frequencies.
  • You will need to replace your phone with a VoLTE-compatible model in anticipation of the 3G withdrawal that will start July 31, 2025. We strongly recommend that you take the necessary steps now to avoid any inconveniences once the 3G network has been decommissioned, such as the inability to make calls and contact 911.

 

Good to know: smartwatches are not supported at this time. 

  1. If you wish to use an eSIM

    Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores.

     

    The list of models presented here is not exhaustive. eSIM compatibility may vary between versions and updates, so it's always advisable to check with the manufacturer to ensure that your specific model will support an eSIM. 

     

    Apple: 

     

    Android : 

    Google

    • Pixel 3 and later models (Pixel 3a, 4, 4a, 5, 6, 7, 7a) 

     

    Samsung

    • Galaxy S20 and later models (know that the FE version is NOT compatible)
    • A models: A35, A54
    • Note model: 20
    • Z Flip, Z fold and later models

     

    Motorola

    • Razr (model with eSIM) 

     

    Reminder: other brands may also be eSIM compatible (Honour, OnePlus, Oppo, Nokia, Asus). However, it's important to check that these phones are VoLTE-compatible at Fizz.

     

  1. Is it VoLTE-compatible at Fizz?

    The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE network thanks to VoLTE technology. That’s why it’s so important for your phone to be VoLTE-compatible at Fizz or else none of your calls (including 911 calls) will go through when the 3G network is gone. 

    Understand the importance of VoLTE

     

    Good to know:

    - A non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz, is available for general information at the bottom of this page.
    - The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialling #TEST (#8378) on your mobile phone while at home. How to check my phone

     

    If your phone is VoLTE-compatible at Fizz, don’t forget to download the manufacturer software update and activate the VoLTE function.

    See how

     

  1. Is it compatible with the Fizz network?

    IMPORTANT: If your phone is VoLTE-compatible at Fizz, your reading stops here. It will be compatible with our network.

     

    If your phone is NOT VoLTE-compatible at Fizz but meets the other criteria below, you can activate a Fizz mobile plan. Keep in mind, however, that you will need to replace your phone with a VoLTE-compatible model in anticipation of the 3G withdrawal that will start July 31, 2025, or else none of your calls (including 911 calls) will go through when the 3G network is gone.

     

    The other criteria (So long as the 3G network is available. Does not apply if your phone is VoLTE-compatible at Fizz):

     

    Phone model

    The majority of Android phones sold in North America in the last five (5) years and an iPhone 5s or more recent model.

     

    Frequencies

    A phone configured with LTE network preferences must support the dual frequency 1700/2100 MHz.

     

    When you buy a new phone, the supported frequencies are usually listed in the technical specifications. If not, do a search on the Internet. There are sites that will confirm the frequencies supported by your phone once you enter its IMEI in their search engine.

     

  1. The VoLTE list

    List of phones certified VoLTE with Fizz 

     

    Apple
    • iPhone 8 and 8 plus
    • iPhone X
    • iPhone XS and XS Max
    • iPhone XR
    • iPhone 11, 11 Pro and 11 Pro Max
    • iPhone SE (2nd and 3rd generation)
    • iPhone 12 mini, 12, 12 Pro and 12 Pro Max
    • iPhone 13 mini, 13, 13 Pro and 13 Pro Max
    • iPhone 14, 14 Plus, 14 Pro and 14 Pro Max
    • iPhone 15, 15 Plus, 15 Pro and 15 Pro Max
    • iPhone 16, 16 Plus, 16 Pro and 16 Pro Max

     

    Google
    • Pixel 4a 5G
    • Pixel 5
    • Pixel 6, 6 Pro and 6a
    • Pixel 7, 7 Pro and 7a
    • Pixel 8, 8 Pro and 8a
    • Pixel 9, 9 Pro and 9 Pro Fold

     

    Motorola
    • Moto G 5G
    • Moto G Stylus 5G
    • Moto G pure
    • Motorola Razr+ 2023
    • Motorola Moto G 5G 2023
    • Motorola Moto G Play
    • Motorola Moto G Play (2024)
    • Motorola Moto G Stylus 5G 2023

     

    Samsung
    • Galaxy A12
    • Galaxy A52
    • Galaxy A03s
    • Galaxy A13
    • Galaxy A14
    • Galaxy A15
    • Galaxy A16
    • Galaxy A32
    • Galaxy A35 5G
    • Galaxy A51
    • Galaxy A71
    • Galaxy A53
    • Galaxy A54 5G
    • Galaxy S20 FE 5G
    • Galaxy S21 FE 5G
    • Galaxy S23 FE 5G
    • Galaxy S24 FE 5G
    • Galaxy S20, S20+, S20 Ultra
    • Galaxy S21 5G, S21+ 5G and Galaxy S21 Ultra 5G
    • Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
    • Galaxy S23, S23+ and Galaxy S23 Ultra
    • Galaxy S24, S24+ and Galaxy S24 Ultra
    • Galaxy S25, S25+ and Galaxy S25 Ultra
    • Galaxy Note 20
    • Galaxy Note 20 Ultra
    • Galaxy Z Flip 5G
    • Galaxy Z Fold 2
    • Galaxy Z Flip 3 5G
    • Galaxy Z Fold 3 5G
    • Galaxy Z Flip 4 5G
    • Galaxy Z Fold 4 5G
    • Galaxy Z Flip 6 5G
    • Galaxy X Cover Pro 6

     

    TCL
    • TCL 20S
    • TCL 20 Pro 5G
    • TCL Flip
    • TCL 30 XE
    • TCL 30 5G
    • TCL 40 XE 5G
     
    Shop our VoLTE certified phones

    See our phones

     

    Now, the question on everyone’s lips, why are certain phones VoLTE certified for some Canadian operators, but not for others?   

     

    A mobile phone’s VoLTE certification is the result of a technical and commercial agreement between the manufacturer and the operator. Because each operator sets its own requirements and certifications, a given phone may be compatible with VoLTE for one operator, but not for another.

     

    Here are the reasons why compatibility may differ between operators:  

    • Separate certifications: Each operator must certify the compatibility of a given phone with its own VoLTE network. If an operator has actively participated in this process and requested that the phone be compatible with its VoLTE configuration, the phone will be able to use VoLTE on that operator’s network.   

    • Various VoLTE configurations: Operators may use slightly different technical configurations for their VoLTE service. A phone that is certified with one operator may not be compatible with another operator’s configuration.   

    • Launch date: If an operator launches their VoLTE service and certifies a particular phone, that phone may not be compatible with another operator’s VoLTE if that operator has not yet launched their service or has not yet included that phone in their certification process. 

     

    If you bring your own phone, and that phone is not on our list of VoLTE-certified phones with Fizz, that phone could still have the VoLTE feature and be able to place calls on the LTE network. However, we cannot guarantee the proper functioning of that VoLTE service on our network

     

    Read more : 

First steps with my mobile plan Technical issues Mobile Phone Compatible phone First steps