What is a Rollover and how does it work?

Nobody likes losing something they’ve paid for. Which is exactly why we rollover your unused data at the end of each month. There’s nothing you need to do — your unused data is automatically rolled over to the next month at the end of each payment cycle.

Rolled over data lasts for your current payment cycle, plus the two following payment cycles. It’s always used before your monthly data. So if you have rolled over data, you’ll use it up first and then move onto the data in your regular plan. 

Can I gift my unused data instead of having it roll over

Yes. You can gift any unused data when you’re near the end of your payment cycle. You can only gift data from your current payment cycle, and it must be gifted before your payment cycle ends (before your data rolls over).

 Learn about gifting data

  1. When will the data roll over?

    How do I know when my data is going to roll over?

    Your unused data will roll over at the end of each payment cycle.

    To see when your payment cycle ends:

    1. Go to My Plans in your Fizz account.
    2. Under each plan (if you have more than one), you will be able to see how much time is left in your current payment cycle.

    Screenshot: My plans

     

  1. When will my Rollover expire?

    How do I know when my rolled-over data will expire?

    Each batch of rolled-over data will expire after 2 complete payment cycles (your current payment cycle plus two more full cycles).

    To see when a Rollover will expire:

    1. Go to My Plans in your Fizz account.
    2. Under the plan you wish to view (if you have more than one) click on See Usage.
    3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc.
      The blue arrow will tell you which data bucket you are currently using.
      On the right hand side you can see how many days are left for your Rollover.

    Screenshot: Usage screen