Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible for you

The voicemail allows people to leave you a message that you can listen to at any time from: Your mobile phone A residential or commercial analogue phone Voicemail will record messages if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). To use your voicemail, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use. If you don’t, you will not be able to use it or access it, whether from your mobile phone or another phone. Activate your voicemail Activate your voicemail by making a plan change at least 48 hours before the end of your payment cycle, and adding the voicemail option (in My Plans > Manage plan > Make changes to this plan > Change plan > Voicemail). This change will come into effect at the beginning of your next payment cycle. Without the Voicemail option added to your plan, the messaging service won’t answer any call. Access your voicemail To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones. If you are forwarding your calls to another number, the voicemail won’t pick up the call. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. Choose an access code (PIN) When you activate your voicemail, an access code (PIN) will be sent to you via text message. This code is not required the first time you access your voicemail

To activate / deactivate your voicemail Make sure you have the voicemail option as part of your plan, and that your plan has minutes or else you will not be able to access it whether from your mobile phone or another phone. If your voicemail isn’t activated in your plan, you'll have to add the voicemail option. To do so, make a change to your plan at least 48 hours before the end of your payment cycle. This change will then come into effect when your next payment cycle begins. (Under: My plans > Manage plan > Make changes to this plan > Change plan > Voicemail) To access your voicemail To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones. If you are forwarding your calls to another number, the voicemail won’t pick up the call. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. To reset or change your PIN Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail). IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected. To listen, save or delete a message When you receive a voice message, the system will send you a text stating the number of origin, as well as the date and time you received it. Start by accessing your voicemail by pressing and