How do I access the Internet from my phone?
Make sure you are in an area covered by our service.
If you are outside of Fizz's coverage area, you may still be able to use your mobile data by connecting to our WAN.
If you are outside the Fizz coverage area, your phone is probably in roaming mode.
Is there data in your plan?
Make sure you have mobile data in your plan.
If there is no data in your plan, you will not be able to access the Fizz mobile Internet network. You can change your plan to add data. This change will take effect come your next payment cycle.
Buy an Add-on which will allow you to use its data right away.
Connect to a Wi-Fi network.
Is your data enabled?
Your phone has a software switch that allows you to grant or deny access to the Fizz mobile Internet network. By doing so, you allow, or not, your phone to use mobile data.
The procedure for allowing the use of mobile data may vary from one phone to another. Here are two examples:
Android: Settings → Mobile Network → Mobile Data
iPhone: Settings → Cellular network → Cellular data
If you're outside your coverage area:
You may need to enable mobile data while roaming as well. The steps to enable data roaming may vary from phone to phone. Here are two examples:
Android: Connection → Mobile Network → Roaming
iPhone: Settings → Cellular → Cellular Data Options → Data Roaming
Is Wi-Fi disabled?
A phone may attempt to connect exclusively with Wi-Fi when Wi-Fi is turned on.
Disable Wi-Fi, at least temporarily, to use mobile data access.
The steps to disable Wi-Fi may vary from phone to phone. Here are two examples:
Android: Settings → Connection → Wi-Fi
iPhone: Settings → Wi-Fi
Restart your phone
Perform a full reboot cycle on your phone (a "power cycle"); hold down the phone's power button for 10 seconds.
Thanks to the reboot, there will be a loading cycle of the applications. From there, the phone will re-authenticate itself to the Fizz mobile network and it will then be able to recover its authorization to access it.
Do some tests
Test with several websites and applications. Also try to access the Internet with another web browser.
The website, application or web browser you are using may be the source of the problem.
If the issue is limited to an application or web browser, uninstall and reinstall it from your phone.
If the issue persists after doing this with that application or browser, you will need to consult the help topics for that product.
Is the airplane/offline mode activated?
Make sure that the airplane or offline mode is not activated on your phone.
If your phone is in airplane or offline mode, all connections such as calls, mobile data, Wi-Fi, Bluetooth, etc. will not work.
The steps to disable airplane or offline mode may vary from phone to phone. Here are two examples:
Android: Settings → Connection → Offline Mode
iPhone: Settings → Airplane mode
Do you have a usage limit?
Make sure that a mobile data usage limit has not been configured in your phone.
The steps to disable airplane or offline mode may vary from phone to phone.
Example: Settings → Connections → Mobile data usage
Please note: Some phones do not offer this option. Some non-native apps may also block mobile data access.
Is the phone's APN (APN) set up correctly?
Network settings (APN) must be properly configured so your phone can be “introduced” to the Fizz network to give you access to your mobile data and multimedia messaging (MMS).
Is the Fizz network selected?
Make sure that your phone selects the Fizz mobile network automatically.
IMPORTANT: First of all, make sure that your SIM card is inserted in your phone. If it is not, the menu ''Mobile networks'' will not be visible.
The procedure to configure this automatic selection may vary from one phone to another. Here are two examples:
Android: Settings → Connections → Mobile Networks → Network Operators → Network Search → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Test with another phone
If possible, do a test from another cell phone.
If you have access to another compatible phone on the Fizz mobile network, insert your Fizz SIM card and see if it is possible for you to access the Internet. In this way, you can see if your phone seems to be the source of the problem.
- If the situation does not recur and is therefore limited to your phone, a reset of your phone's default settings may be necessary.
- If the situation persists with the use of this second phone, it may be an issue with our systems. Report this situation to one of our reps.
Conversely, if you do not have access to another phone compatible with the Fizz network but instead have another active Fizz SIM card whose package includes mobile data, insert it in your phone.
- If the situation remains with the use of this second SIM card, your phone could be the cause. A reset of your phone's default settings may be necessary.
- If the situation does not recur, it is an issue with the original line and/or SIM card. Report this situation to one of our reps.
Reset the network settings
Reset the network settings of your phone.
IMPORTANT: This operation will also reset your Wi-Fi, mobile data, Bluetooth, etc. settings.
The procedure for resetting network settings may vary from phone to phone. Here are two examples:
Android: Settings → Global Management → Reset → Reset Network Settings
iPhone: Settings → General → Reset → Reset network settings