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Network

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Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


How can the Fizz Wi-Fi app help me?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure...


Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

3G Network Withdrawal: The day has come.

It’s official, it’s starting. For months, we’ve been preparing for this important transition. We’ve sent emails, texts, and answered your questions t...

71
1

Easy manual switching mobile network

Does anyone know of an android app to manually select the mobile network? Automatic switching isn't working when I have a weak/unusable Fizz signal an...

5
1

Daily 10-Minute Network Outage

Hello, For the past week, our network has been disconnecting every day between 11 AM and 12 PM EST for about 10 minutes before coming back online. Thi...

3
2

Fizz vs Fizz-EXT networks

My home is borderline Fizz. It's 50-50 if it'll connect to Fizz. Even if it connects it might not have LTE (I need to manually select Fizz-EXT). My qu...

4

mobile network /network operators/ scan neworks, n nothing. get registered on netwok, not working

please help me, i follow step but still doesn't work

3

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