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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM
Internet
Our plans Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with PayBright
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community
Help
FAQ Forum Support Status of our services

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Network

Search in the Network section

Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


Status of our services

Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out


My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...


Subscription area versus coverage area

See our dynamic coverage map What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage.See our network coverage map If you are...


Frequently topics on Community Hub

Network security key

I am entering the network security key found in the white sticker and my computer still will not connect. Is there a number I can call to receive help...

5

network issues

Hello,I had a lots of network issues since the end of august, and it is still happening is there is anyway to get a reward?? it is very disturbing my ...

2
1

Network dropping frequently

Hi,My network has been dropping frequently ever since I signed up. I have tried turning on automatic network discovery. The only fix seems to be toggl...

4

Network back?

Network seems to be back!Iphone X Montreal @10:09 AM...

9
3

Network down?

Cannot connect to network FIZZ SINCE 1:00 pm. Is the problem my mobile or the network ?...

1
5

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