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Most frequently asked questions
Status of our services
Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out.
My device cannot connect to Wi-Fi. How do I fix this?
Make sure your Fizz Home Internet plan has been activated To verify that your plan has been activated: > Log into your account and go to My plans...
Subscription area versus coverage area
See our dynamic coverage map What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz...
There is a delay before I receive text messages or multimedia text messages (SMS and MMS). Why?
When a phone tries to send a text message or a multimedia text message when it does not have access to the mobile network, delivery of the message may...
Why does my mobile phone say “Emergency calls only”?
Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage.See our network coverage map If you are...
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