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Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


How can the Fizz Wi-Fi app help me?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure...


Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

Do I have to change phone with the 3G network withdrawal?

I have a LG model LM-G900UM and it is 4G compatible. My SIM card has the red lightning, so it is VoLTE compatible. However, the test to know if my pho...

3

Fizz Friends Wanted: Let's Connect & Grow Our Network!

Hello Fizz Community! 👋 I've just made the exciting leap from Bell to Fizz Mobile, and I'm absolutely thrilled with my decision so far! The service ha...

8

Has anyone tested if old GSM phones, like the Nokia 6110, work on the Fizz network?

Has anyone tested if old GSM phones, like the Nokia 6110, work on the Fizz network?

6

Why am I being threatened about abnormally high usage of partner networks?

Why in the hell am I being threatened by Fizz in Manitoba? We are driving across the city of Winnipeg. We have not been out of province at all. What k...

4

mobile network /network operators/ scan neworks, n nothing. get registered on netwok, not working

please help me, i follow step but still doesn't work

3

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