Network

Everything you need to know.

FAQs

FAQ

My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated, 1, To verify that your plan has been activated: > Log into your account and go to My plans.   Even if your plan hasn’t been activated, y
Reconnect to your Wi-Fi network, 2, The default username and corresponding password for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem (Default Wi-Fi network
Restart your Wi-Fi modem, 3, Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plu
Make sure the issue is not caused by a recent change, 4, See if the malfunctioning Wi-Fi network is caused by one of the two (2) types of following changes. A change to your Wi-Fi modem’s settings:
Restore your Wi-Fi modem to its factory settings, 5, This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (n
FAQ

There is a delay before I receive text messages or multimedia text messages (SMS and MMS). Why?

When a phone tries to send a text message or a multimedia text message when it does not have access to the mobile network, delivery of the message may
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or m
Test with another phone, 3, If possible, do a test using a different mobile phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
FAQ

Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map  If
Are there minutes in your plan?, 1, Make sure your plan includes calling minutes. If your plan does not include any minutes, it will be impossible to use your phone to make and receiv
Restart your phone, 2, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After your applications load, your device will re-authen
Is the Fizz network chosen?, 3,  Make sure your device is configured to automatically connect to the mobile network.  IMPORTANT: Before beginning this process, make sure
Is the phone on the blacklist?, 4, Check if your mobile device is on the National Stolen Device Blacklist. If your device allows only emergency calls, a service provider may have add
Test with another phone, 5, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
FAQ

The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate?, 1, Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast majority of mobile s
Restart your phone, 2, If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network. Reboot (
Is the Fizz network chosen?, 3, Make sure your phone is configured to automatically select the Fizz mobile network. IMPORTANT: Before starting this process, make sure the SIM card
Reset your phone’s network settings, 4, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc. The steps to follow to reset your network settings will