My Wi-Fi network is not available in certain areas of my home. How do I fix it?

The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection.

Sources of interference include:

• Nearby Wi-Fi networks
• Surveillance cameras
• Baby monitors
• Microwave ovens
• Etc.

Obstacles to Wi-Fi waves include:

• Construction materials (concrete, aluminum, etc.)
• Heated flooring
• Mirrors
• Windows
• Etc.

Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45).

A cable is included in the original box of your Fizz Wi-Fi modem.

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

Your Fizz Wi-Fi modem uses by default the frequency band steering technology, a technology used to deploy dual Wi-Fi bands that allow compatible devices to primarily use the more powerful and less problematic 5 GHz band. But your device must be close to your modem. When you are far, better to use the 2.4 GHz band. 

The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
 

1. Choose: ''My Wi-Fi''
2. Go to the settings (gear wheel icon) 

3. Activate/Deactivate the Band steering option

The Fizz Wi-Fi app is available for free on: 

• Google Play 

• App Store 

This change can also be applied through the Wi-Fi modem user interface:
 

1. Log in at: 192.168.0.1 from the web browser of any device.

2. Log in using the following information:

• Username: cusadmin
• Password: xxxxxxxx (Password you chose during initial setup)

 
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

You'll need your Wi-Fi network password. If you can't remember it, you'll need to recover it. 

How to recover my Wi-Fi password 

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Locate the reset button at the back of the Wi-Fi modem and using a small, sharp object, press it for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

These devices will extend your Wi-Fi network and are available in all big box stores that sell electronic equipment. 

There are two types of Wi-Fi repeaters: 

1. The Wi-Fi signal extender 

This device connects to your Wi-Fi network and extends the range of your network’s signal. It could be used, for example, to extend the signal to an adjacent room such as an office, the bathroom or even the patio.  

2. The powerline adapter 

The adapter uses the home’s electrical network to bring Internet access to all the rooms in your home. This way, the distance with the modem or even potential physical obstacles that may attenuate the signal will no longer be an issue. An Ethernet cable is also required to connect the adapter to your modem. 

Choose an extender that is compatible with your Wi-Fi modem’s two frequency bands (2.4GHz and 5GHz) and the Band steering feature. Some models have technological limitations that may slow down your connection. Ask the store where you are buying it for advice.  

Issues with your signal extender? 

Here are a few things you may want to try. 

1. Reboot your Wi-Fi modem 

• Unplug the power cable on your Wi-Fi modem. This method is preferred vs using the button at the back.  

• Make sure all the lights on the modem are off once you have unplugged it and wait ten (10) seconds. 

• Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. 

2. Reboot your Wi-Fi repeaters 

• Unplug your repeaters from the electrical outlet for 30 seconds. 

• Plug them back in and wait for a few minutes for them to reboot and synchronize with the Fizz Wi-Fi modem, and for your devices to reconnect. This may take up to 5 minutes.  

3. Reset your repeaters 

• Refer to your Wi-Fi repeater manufacturer’s user guide to complete this troubleshooting step.  

4. Reset your Wi-Fi modem to its factory settings