My Wi-Fi network is not available in certain areas of my home. How do I fix it?

  1. Make note of the various sources of attenuation of your Wi-Fi signal

    The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection.


    Sources of interference include:

    • Nearby Wi-Fi networks
    • Surveillance cameras
    • Baby monitors
    • Microwave ovens
    • Etc.


    Obstacles to Wi-Fi waves include:

    • Construction materials (concrete, aluminum, etc.)
    • Heated flooring
    • Mirrors
    • Windows
    • Etc.


    Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45).

    A cable is included in the original box of your Fizz Wi-Fi modem.

  1. Restart your Wi-Fi modem


    1. Unplug the power cable on your Wi-Fi modem.
    2. Make sure all the lights on the modem are off once you have unplugged it.
    3. Wait ten (10) seconds.
    4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.


    Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

  1. Test each of the two (2) frequency bands of your Wi-Fi modem

    Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. 


    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
    1. Choose: ''My Wi-Fi''
    2. Select your Wi-Fi network
    3. Select: ''Advanced Settings''
    4. Band Steering ''On/Off''

    The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).


    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: from the web browser of any device.

    2. Log in using the following information:

    • Username: cusadmin
    • Password: xxxxxxxx (Password you chose during initial setup)

    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)


    If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.

  1. Restore your Wi-Fi modem to its factory setting

    IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).


    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.


    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

  1. Consider using a Wi-Fi signal extender

    There are several types of devices that can be used to extend your Wi-Fi network.

    These devices are available in all big box stores that sell electronic equipment.


    Recommendation: Choose an extender that is compatible with your Wi-Fi modem’s two frequency bands (2.4GHz and 5GHz) and the Band Guidance feature.