My Wi-Fi network is not available in certain areas of my home. How do I fix it?
Make note of the various sources of attenuation of your Wi-Fi signal
The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection.
Sources of interference include:
- Nearby Wi-Fi networks
- Surveillance cameras
- Baby monitors
- Microwave ovens
Obstacles to Wi-Fi waves include:
- Construction materials (concrete, aluminum, etc.)
- Heated flooring
Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45).
A cable is included in the original box of your Fizz Wi-Fi modem.
Restart your Wi-Fi modem
- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem are off once you have unplugged it.
- Wait ten (10) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.
Test each of the two (2) frequency bands of your Wi-Fi modem
Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz.
The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
- Choose: ''My Wi-Fi''
- Select your Wi-Fi network
- Select: ''Advanced Settings''
- Band Steering ''On/Off''
The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).
This change can also be applied through the Wi-Fi modem user interface:
1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
- Username: cusadmin
- Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)
If you do not remember the password you entered during setup, press and hold the "Reset" button behind the modem to reset your Wi-Fi modem back to its factory settings.
Restore your Wi-Fi modem to its factory setting
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Consider using a Wi-Fi signal extender
There are several types of devices that can be used to extend your Wi-Fi network.
These devices are available in all big box stores that sell electronic equipment.
Recommendation: Choose an extender that is compatible with your Wi-Fi modem’s two frequency bands (2.4GHz and 5GHz) and the Band Guidance feature.