Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works
TV
TV plans TV content
Why Fizz
Reviews Rollover Gifting Flexible plans Fizz loyalty program Referral bonus Switch to Fizz
Help
Support FAQ Forum Status of our services
Offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works?
TV
TV plans TV content
Why Fizz
Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers

Breadcrumb

  1. Solutions
  2. Home

Complaint

Search in the Complaint section

Most frequently asked questions

How to obtain complete satisfaction

Contact the management team for Fizz Customer Service. Fill in the form to detail and submit your complaint to the management team for Fizz Customer...


Frequently topics on Community Hub

Complaint to improvment - Perks, profile and stats.

For starter, I have been a very active member of the community when fizz started in the past, helping people out there and upgrading my perks, stats, ...

12
1

Complaint

Hello, i ordered a wifi modem to my location(which we checked over phone was right). Delivery was expected today, he didn’t call or try to reach me ju...

5

Formal Complaint

Every single day my connection gets lost. Minimum 4 times a day and usually more. I am tired of this and can never reach anyone

4

How can I make an official complaint and above reaching an Ombudsman if my situation hasn’t been res

I want to make an official complaint. To whom do I address it to?

3
17

How can I lodge a formal complaint against Fizz?

I've had a problem with SMS for a while. People in Quebec seem to be able to message me, but SMS messages sent by online services never come through. ...

11
13

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
  • TV Add-On
TV
  • TV plans
  • TV content
Why Fizz?
  • Switch to Fizz
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login