The phone overheats

  1. Restart your phone

    Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds.

    If it’s a timely issue with the operating system or an app, the phone will be able to reload everything to work properly. 

  1. Does your phone overheat at a specific moment?

    Your phone is made of the same type of material as a computer. It’s normal its processor overheats when it’s being over-solicited.

    Some apps such as games solicit a lot of resources, and can cause your phone to overheat. Manufacturers programmed performance and temperature limits unique to each model to make sure they don’t get damaged when used. 

  1. Restore your phone to its factory settings

    IMPORTANT: Save all media, contacts, apps and text messages that are archived and want to keep before proceeding.

    Some of your phone’s parameters will need to be reconfigured after: mobile data blocking, NPA, Wi-Fi settings, Bluetooth function etc.


    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings

    iPhone: Settings → General → Reset → Erase all content and settings


    Check whether the issue is still there before configuring and personalizing your phone, or installing apps.

  1. Check whether there is a manufacturer recall

    Check whether there is a manufacturer recall

  1. If it’s a physical break

    If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty.

    You could consider having your phone repaired:

    • Every manufacturer has a list of authorized repair locations. Check their website to locate the one nearest you.
    • A quick search on the Internet will also help you find other repair shops.


    Or else, you can always use your Fizz SIM card in another phone since your plan associated with it remains active. Perhaps you know someone that can help you out? Or, use this opportunity to upgrade your phone model. Fizz offers great options, both new and Preloved.


    How to buy a phone at Fizz