How do I change my personal information ?

The email address associated with your Fizz account is where you receive communications from Fizz, including administrative emails. It is therefore imperative to keep this address up to date in your account.

To change your email address, contact us using the chat bubble located in the lower right-hand corner of this FAQ. Once your identity is confirmed, the rep will make the change for you.

An email will then be sent to your new address to confirm the change. You’ll have 24 hours to take action. After that, the link won’t work, and you’ll have to contact us again. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work.  

Once the change is completed, your new address will be the one to use to access your Fizz account. Your Fizz communications will also be sent to this new email address.

If you are connected to your Fizz account, go under My settings. There, you’ll see the fields to enter your current and new passwords.

If you forgot your password and cannot log into your account, go to the Fizz login page and use the link for a forgotten password.

How to choose a good password, and protect it:

• Use a mix of letters, numbers, and special characters to create your password.
• Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc.
• Use a different password for every application you use.
• Do not tell your friends or family your password.
• Do not write your passwords on a piece of paper next to your computer or in a file called “Passwords” at your workstation.
• Change your passwords regularly.

Your home address is associated with your Fizz plan.

For a mobile plan, go under My plans> Manage plan > Moving. If you have more than one mobile plan in your account, you must change your home address for each plan.

For a home Internet plan, go under My plans> Manage plan > Moving. You’ve got questions about moving your Home Internet service? We have the perfect FAQ for you right here.

Good to know for delivery and billing address.

Generally, your home address associated with your Fizz plan also serves as your delivery and billing address. 

But you can choose a new address when you schedule certain deliveries, such as for a Fizz SIM card or Wi-Fi modem, or when you add a new payment method.

The difference between my home address, billing address and shipping address