Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

My mobile plan is still pending activation

I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or rece...

2

Unable to create new mobile plan

I am unable to create a new mobile Canada plan (I live in Quebec) with an eSIM. I have tried two different browsers (Google and Edge), normal and inco...

2

Referral for mobile service

Let's say friend has a mobile service contract expiring in 20 days, can I refer them right now to take advantage of the $50 referral credit? Or do the...

4

change a mobile plan

Hi ! I would like to change my mobile plan!And i could not find where to do it!😉

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