Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

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(Québec - 27/03/2025) Mobile Price change

Base $7 for 5$ (-$2)Note: The "Unlimited Minutes" option is reduced from $8 to $7 Canada Coverage + Unlimited Texting + Unlimited Minutes + Voicemail:...

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Trying to activate new mobile plan: There has been an error. Please try again.

https://forum.fizz.ca/en/discussion/2657155/unable-to-create-new-mobile-planI'm having the same problem as "There has been an error. Please try again...

3

should more canadians use mobile and internet providers like Fizz to against American company?

Canadians should use mobile and internet providers like Fizz to against American company

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How can I get the mobile and internet combined for $55?

Is there a way can get mobile and internet combined for $55?

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