Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

Configure VPN for mobile data

I bought my daughter a Shark phone, inserted the Fizz SIM card with a plan, followed the steps on the website to configure a VPN, and I still have no ...

1

Will mobile data while roaming used through travel add-on in China bypass the great firewall

I am travelling to China and would like to buy the travel add-on to use mobile data while roaming. However, will I be able to access apps like gmail, ...

4

Mobile account transfer

I have fizz mobile account. I want to know what is the procedure to transfer my account and number to my family member, for example, my wife. I want...

4

Mobile travel data

Have you ever had trouble using mobile data while traveling?

5

Is there any updates on having a proper Fizz mobile app for Mobility and better VoiceMail?

I just joined Fizz after Bell 5x outages in 2 weeks left a sour taste in my mouth. I'm sure many of us new members here come from that. But I was wond...

5

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