Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

Why mobile plan cheaper in Ontario than Quebec?

I just found that mobile plans are cheaper in Ontario than Quebec. (I didn't compare all provinces) Lower limit of the data is different (1GB vs. 3GB)...

5

How Do You Practice Privacy with Mobile Plans and Phones?

Hi everyone,I’m curious about how you all approach privacy when it comes to your mobile plans and phones. With everything being so connected these day...

11

Any Fizz mobile members from Mississauga Ontario?

Any Fizz mobile members from Mississauga, Ontario?

9

Adding a mobile plan issue

Is there a glitch or issue with creating a mobile plan on a new account? All my info is saved when I add a mobile plan and every time when I am done i...

2

internet not working neither mobile data

internet is fine with other devices, but not from iphone 12. No internet connection neither mobile data

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