Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...

Frequently topics on Community Hub

Mobile calls are down

@Whizz the mobile service is down for the calls data are ok, I tried everything believe me...

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5

Mobile perk on internet plan

I have an internet plan and received a mobile perk. The web site says that I don't have to have a mobile plan to use it, all I need to do is add Fizz ...

2

Website graphic showing wrong mobile rate

My mobile rate is $39 per month. I logged in to the website today and I saw that the layout had changed with new graphics. However, it is saying my ra...

2

Mobile plans

What is the cheapest mobile plan you have?...

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mobile data

Can i gift mobile data if I don't have a mobile plan with Fizz?...

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