Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

Request for extra mobile data

Hi, I’m currently in Canada for an internship and I need a bit of extra mobile data to stay in touch with my family in Belgium. Would you be willing t...

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Hello there! I am a new Fizz Mobile member.

Hello there! I am a new Fizz Mobile member and I just wanted to intreoduce myself. I am excited to try Fizz Mobile. Cheers!!...

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I just joined Fizz Mobile yesterday. Porting my number from Telus went very smooth and 3 hours late

I just joined Fizz Mobile yesterday. Porting my number from Telus went very smooth and 3 hours later my iPhone was ready on Fizz network. My wife and...

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Internet & mobile

What does it cost to have the top speed for internet and for mobile 50G ?

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Some mobile companies charge extra for using a mobile hotspot!

My father was with a different mobile company for 1-2 months before switching to Fizz. And as crazy as it sounds, he was not able to share his data wi...

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