Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...

Frequently topics on Community Hub

New: Save up to 60% on your mobile plan.

It’s all new, and only with Fizz. Buy a phone identified with a purple stamp and save up to 60% every month, for 24 ...

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Android "Sign in to network" notification plus lack of mobile data

Hi all, Since this afternoon around 8 hours ago, my mobile data is no longer functioning and Android is giving me a "Sign in to network" notification....

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Moving and using all the mobile data

HIIII, I just moved in my first house outside of town and as of today I have used almost all my mobile data to end the week. The technician is comming...

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📌 New: extended subscription areas for our mobile services.

Great news! Thanks to new agreements with our national partners, our mobile services are now offered in new regions of Quebec. The new areas. We’re ...

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Change on my Mobile plan ?

Hey there. Little question : I'm willing to change cellphone and want to benefit from the discount on mobile plan by purchasing a phone with Fizz. Su...

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