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Mobile

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First steps with my mobile plan

Useful tips to start off on the right foot.

Learn more

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

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Emergency

Be prepared and ready for any situation.

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Most frequently asked questions

Resolving issues

Your feedback is important to us. Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an...


Activation: How do I transfer my current phone number to Fizz?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the end of your payment cycle. Example. Your...


Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...


Frequently topics on Community Hub

Free mobile data, who is interested?

I have 3GB of mobile data. who is interested?...

17
2

Bonjour. Mon Internet mobile ne fonctionne pas

Mon Internet mobile ne fonctionne pas...

3

mobile internet

hi. I have a Samsung mobile I have bought the internet for it last month but there is no internet on it. I can just call with it. how can I access the...

4

Mobile data stopped working yesterday.

Mobile data stopped working yesterday, asking me to sign in to network, then just a white screen. Help! ...

2

mobile data

Can i gift mobile data if I don't have a mobile plan with Fizz?...

2

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