Mobile

First steps with my mobile plan

Useful tips to start off on the right foot.

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Emergency

Be prepared and ready for any situation.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

Frequently topics on Community Hub

Mobile data needed for community Volunteering. Code: NM5XO

Hi, could anyone please share some mobile data with me? I am using it for good things! for community Volunteering!! I’d really appreciate it. Code: N...

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Do you have mobile and internet plan combo?

Do you offer mobile and internet combo?

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10GB DATA PERKS received on account with NO MOBILE and are NOT GIFTABLE

What can I do with 5 10GB DATA PERKS on an account with no phone? Don't tell me that I need to start a mobile plan. I already have a mobile plan with...

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No Signal After eSIM Transfer (Public Mobile to Fizz) – Number Port Issue

Hi Fizz Community, I transferred my existing phone number from Public Mobile to Fizz using eSIM today. The Fizz platform showed the transfer as “compl...

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Some mobile companies charge extra for using a mobile hotspot!

My father was with a different mobile company for 1-2 months before switching to Fizz. And as crazy as it sounds, he was not able to share his data wi...

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