What can I do if Fizz Home Internet is not available at my service address?
Fizz Home Internet is not yet available everywhere. It is currently offered at many residential addresses in Quebec and in the Clarence-Rockland (ON) area and will, over time, become available in more and more areas.
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The address or unit number does not appear in the dropdown menu
No worries!
- Click on the blue link “I can’t find my address.”
- Enter your postal code (without spaces) and your street number to start the search.
- Then follow the steps displayed on the screen.
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Make sure your address information is accurate
Before going any further, make sure your address is entered correctly.
You can check Canada Post’s website to:- Verify the exact spelling of the street;
- Confirm the street number;
- Validate the postal code;
- Check whether your unit (apartment, condo, etc.) is properly listed.
Even if your address does not appear at Canada Post, we can still perform validations with our teams to confirm eligibility.
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The address is still not found through the “I can’t find my address” search
If your address still cannot be selected, this means it is not yet in our database.
In that case:- Contact us through the chat bubble (at the bottom right of the page).
- An agent will submit a validation request to our teams to verify the eligibility of your address.
You can also test the address of an immediate neighbour. If the service is available at their place, there is a good chance it will soon be available for you as well.
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What if I get an unavailability message?
If the following message appears after selecting your address:
“Sad news. Fizz Home Internet is unfortunately not available at your address.”
and you believe this is an error:- Click on the chat bubble (bottom right).
- An agent will perform additional checks to confirm the situation.