Portability

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

Frequently topics on Community Hub

Magicjack number portability

Just ordered my SIM. I want to port over my MagicJack number. I know Fizz says it can’t port over VOIP numbers, but when I checked for eligibility wit...

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Activation Pending even though SIM works. What shall I do?

I manually inserted APN data and my SIM works, I can make and receive calls and surf the internet.However, In my account, I still see Activation pend...

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After 2 weeks of communication with Fizz and Fido, to make a portability, I'm exhausted. I feel like

Why after 7 times of portability try by Fido my number is blocked by Fizz!?? Fido says there this message appears each time: The client plan is not ac...

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Cannot port phone number from Fizz to another carrier

Hey there,After not receiving SMSs and losing service randomly, I decided to go back to Fido. Fido says that they cannot port my number from Fizz to F...

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Porting in non-QC and non-Ottawa number - will it go through?

Hello!Can I port my non-QC and non-Ottawa number in? I live in Ottawa now and got Manitoba number (204).Fizz plans are sooo delicious so the only thin...

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