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Everything you need to know.

FAQs

FAQ

How do I unsubscribe from Fizz Mobile?

You can cancel your Fizz plan at any time. Cancellation will take effect at the end of your current payment cycle. We’d be sad to lose you. But if
Cancelling WITHOUT keeping your number, 1, Log into your Fizz account to do it yourself: Go to My plans in your Fizz account. Select the plan you wish to close. Click on Manage. Sel
Cancelling and KEEPING your number, 2, To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferre
Cancelling before the end of your payment cycle, 3a, If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a p
Cancelling during the trial period, 3, Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of d
Perks, 4, When you cancel your Fizz plan, you lose: All the Perks, Upgrades and Points associated with your account Any unused data that you could have
Invite a friend, 5, After you close your plan you can give your SIM card to a friend. They can use it to activate their own Fizz plan (with their own settings, etc.). Thi
Deceased member, 6, Following the death of a Fizz member, a close friend or family member can close their account. The request must be sent along with an official documen