portability

FAQ

Activation: How do I transfer my current phone number to Fizz?

Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current ph

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FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may nee

To know more: How do I choose my phone number? Activation: How do I transfer my current phone number to Fizz? Activation: How do I choose a rando

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FAQ

How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by differ

To learn more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I transfer my curren

transfer my number transfer portability First steps with my mobile plan

FAQ

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider

activate number portability Technical issues First steps with my mobile plan

FAQ

How do I unsubscribe from Fizz Mobile?

You can cancel your Fizz plan at any time. Cancellation will take effect at the end of your current payment cycle. We’d be sad to lose you. But if

Cancelling WITHOUT keeping your number, 1, Log into your Fizz account to do it yourself: Go to My plans in your Fizz account. Select the plan you wish to close. Click on Manage. Sel

Cancelling and KEEPING your number, 2, To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferre

Cancelling before the end of your payment cycle, 3a, If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a p

Cancelling during the trial period, 3, Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of d

Perks, 4, When you cancel your Fizz plan, you lose: All the Perks, Upgrades and Points associated with your account Any unused data that you could have

Invite a friend, 5, After you close your plan you can give your SIM card to a friend. They can use it to activate their own Fizz plan (with their own settings, etc.). Thi

Deceased member, 6, Following the death of a Fizz member, a close friend or family member can close their account. The request must be sent along with an official documen

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