Portability

Everything you need to know.

FAQs

FAQ

Activation: How do I transfer my current phone number to Fizz?

Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process. To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill). During the activation process, here’s how to keep your current phone number: Click Transfer a number to Fizz . Enter your phone number in the field that opens up below. Use the drop-down to choose your previous provider. Enter your previous provider’s account number or your phone’s IMEI# in the field below. Find your account number on your bill. Dial *#06# on your phone to get your 15-digit IMEI number. Only the IMEI phone number used at your current provider will allow the transfer. If the number is more than 15 digits long, enter only the first 15 digits. Click Next , review your first monthly plan payment and click Submit . Important to know Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred. Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred. It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP. Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature
FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle. It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers are eligible for transfer to a new provider. The choice to transfer your current number is made when you activate your SIM. To learn more, see: How do I transfer my current phone number to Fizz? Your number will be transferred and activated within two hours of activating your SIM card. To learn more about this, see: I just activated my SIM card. How long before I can use my plan? I am having difficulty transferring my number. Why? There are several reasons why we may have been unable to transfer your current phone to your Fizz plan. You will receive an in-account notification explaining why the transfer failed and providing next steps for solving the problem. How to check your Fizz notifications . Reasons why we may be unable to transfer your number: 1. The number you entered was not recognized by your current mobile provider. You may have mistyped your current phone number. Verify your phone number and try again. Note that we can only transfer mobile numbers coming from the province of Quebec or the Ottawa region. Your number must also be in the Fizz subscription area . If your number starts with an area code outside the subscription area, your number cannot be transferred to Fizz. 2. Your
FAQ

How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz , the table below outlines the account number formats used by different providers. Your account number is on your bill or in the client account for your current provider. If you cannot find your account number, or if you are not unsure about which number to use, we advise you to submit your transfer request using the IMEI for the phone you are using with your current provider. To find your IMEI, dial *#06# on your phone’s keyboard. If the number is more than 15 digits long, enter only the first 15 digits. Provider Mobile Landline Format Supporting information Bell 9 digits Never starts with a "0". Do not use the 14-digit account number starting with ZZZ. Rogers 9 digits Telus Mobility Up to 9 digits You can omit the "0"(s) if the number starts with one or more "0"s. However, if you type the “0”(s) it will not be rejected. Telus 10 digits Fido 9 digits ACN 9 digits Aliant 1234567(space)8 Enter only the first 7 digits. Omit the "0"(s) if the number starts with one or more "0"s. Omit the digit after the space. However, if you type the “0”(s) or the number after the space it will not be rejected. Aliant Mobility 1234567-8 Enter only the first 7 digits. Omit the "0"s if the number starts with one or more "0"s. Omit the number after the hyphen. Entering the "0" (s) in front of the number and / or the digit after the hyphen will cause the request to be rejected. Cityfone Telecommunications Inc. 8 digits Omit the "0"(s) if the number starts with one or more "0"s. However, if you enter the "0"(s) or the number following the space it will not
FAQ

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider will remain active. While we work at transferring your number, your Fizz plan will be created and you'll be able to make calls, text and use data. You will be unable to receive calls or texts. These will be directed to your previous mobile provider. If the transfer turns out to be impossible, we'll let you know what your options are. Number transfers currently not available We’re currently unable to transfer land lines and VOIP phone numbers. Read more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I choose a random phone number? How do I get a new phone number? How to verify that activation was successful
FAQ

How do I unsubscribe from Fizz Mobile?

You can cancel your Fizz plan at any time. Cancellation will take effect at the end of your current payment cycle. We’d be sad to lose you. But if you really want to leave, here’s how to unsubscribe from Fizz. (Please tell us if there’s anything we can do to encourage you to stay.) When you cancel your plan, you are required to pay in full for the current month (with the exception of the 15-day trial period). Any money in your Wallet will be refunded at the end of your current payment cycle. After you cancel your plan, you will still have access to your Fizz account. All information about your plan — including your transaction history and payments — will be kept for three years. Cancelling WITHOUT keeping your number Log into your Fizz account to do it yourself: Go to My plans in your Fizz account. Select the plan you wish to close. Click on Manage . Select Unsubscribe to begin the process. Select the credit card to which you will transfer any remaining funds in your Wallet. Cancelling and KEEPING your number To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider. The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number. Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy: Your Fizz account number: To find your account number, go to My Plan ,