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Most frequently asked questions
What payment methods can I use?
To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard credit cards such as Vanilla prepaid cards A...
How do I fix a payment issue?
Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated...
How do payment cycles work?
For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...
How do the promotional rebates offered on some phones sold by Fizz work?
A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...
How does financing with PayBright work?
You know us, we like to keep things fair and simple. So when you pay for your phone, you pay for your phone. Paying for your phone in instalments with...
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