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Billing

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Most frequently asked questions

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card Good to...


How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...


How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


Frequently topics on Community Hub

Billing date before the activation date

Hi, I signed up for the internet plan on May 17th and I saw a billing transaction on my credit card on the same day (May 17th) however I don't have t...

3

Misleading pricing? Broken website? Lousy billing?

Not sure which the answer is when on March 17 I get advertised rates of $13 for 20GB Ontario data only no voice/text etc. but am not allowed to change...

6

Can I not add fizz as a payee to pay my bill? Or use PayPal?

Why can’t I add fizz to payee at bank to pay bill or use PayPal I have no way to pay my bill as I have no card number I list my card I can do Apple Pa...

1

$1 rebate does not apply to my bill

I applied for $1 rebate a long time ago but realized it has already been applied to my bill.

2

Billing question

Hi, my credit card was charged 41.39$ today. I don’t know what this is for. My Internet and 2 cell phone plans have a different amount and also are ...

2

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