How to close a deceased customer’s account

To close an account following the death of a Fizz member:

  1. Fill in the Close a deceased customer’s account form.
  2. Include your contact information.
  3. Explain your relationship to the deceased.
  4. Include a legally-recognized proof of death document.

The deceased customer’s account will be closed at the end of the current payment cycle, unless there has been a specific request to do otherwise.