Accessibility
Our accessibility plan
Fizz is proud to present its accessibility plan for its members with various functional limitations. By implementing concrete actions, we are committed to listening and providing these members with adapted telecommunication solutions, whatever their situation.
Our commitment
Our members’ satisfaction has always been a priority for us. We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. As such, we work closely with a number of organizations to make sure we meet the accessibility needs of their clientele.
Here are the adapted solutions offered by limitation type.
Submitting feedback
To submit your feedback to improve the accessibility of our products and services, please choose one of the following methods of communication, in accordance with the Canadian Accessibility Act and the Accessibility Reporting Requirements Regulations:
The process of sending and processing your feedback.
The Feedback Process Description details the entire process of sending and processing your feedback.
The electronic version available on this site complies with level AA of the Web Content Accessibility Guidelines (WCAG 2.0).
To obtain an adapted format of this document (paper format, regular font, large font, Braille, audio format, electronic format or other agreed formats), please send a request with the form or by email to [email protected]
Good to know.
Feedback will be received by our Geneal Director, Fizz Customer Contact Centers.
With the exception of feedback provided anonymously, an acknowledgement will be sent to you upon receipt of your feedback.
By providing us with your feedback, you consent to the collection, use and storage of the personal information you have provided to us so that we may respond to your questions and act to improve our service delivery.