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Most frequently asked questions
I’m moving. How do I change my address for my Home Internet service?
Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Click on Edit...
What is my service address?
Your service address is the address where your Home Internet service will be installed. In other words, it’s the location where you will be connecting...
What is the difference between my home address, billing address and shipping address?
Each type of address — home, billing and shipping — has a different role in your Fizz account: Your home address Your home address is where you live...
How do I change my personal information?
You can edit your name, birthdate, password and trusted contact in My Settings. To change your personal information: Go to My Settings in your Fizz...
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