How do I protect my account from phishing, identity theft or other types of fraud?

Scam artists excel at giving their messages an official look, even going as far as reproducing the logos and web pages of respected companies. Their main objective is to obtain personal information for the purpose of stealing the identity of a user.


There is no sure way to protect yourself from any type of fraud such as phishing or identity theft. The best solution involves taking precautions such as the ones listed here.


Important: If at any time you feel your Fizz account has been compromised, contact us by chat.

  1. Secure your passwords.

    Most people use the same password for all their applications and the same four- or five-number PIN for their bank accounts and credit cards. Since there are bots that can guess passwords, your identity could easily be stolen, as well as all the files on your computer if your password is too easy to guess.


    How to choose a good password, and protect it:


    • Use a mix of letters, numbers, and special characters to create your password.
    • Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc.
    • Use a different password for every application you use.
    • Do not tell your friends or family your password.
    • Do not write your passwords on a piece of paper next to your computer or in a file called “Passwords” at your workstation.
    • Change your passwords regularly.


    How to change the password for my Fizz account.



  1. Know what to look for.

    Fizz text messages are identified as coming from Fizz, not a phone number. Our emails come from


    If the content of an email or a text sent by someone you know seems out of character or inappropriate, delete it and contact the sender.


    Check the quality of the writing; phishing emails often contain spelling mistakes. While no one is perfect, we put a lot of effort in the quality of our communications. If you see a spelling mistake or an awkward sentence structure, listen to your spidey senses and stay alert.


  1. The dos and don’ts.

    The dos.


    Upgrade your software — especially Adobe Flash Player, Adobe Reader, antivirus software and your operating system.


    Avoid providing your email address on promotional or sweepstakes websites. This can be a way for spammers to acquire valid email addresses for their phishing attempts.


    If you need to perform transactions electronically online, make sure that the site is trustworthy:

    • The address of the website must begin with “https://” . The “s” stands for “secure” since any data transmitted there will be encrypted.
    • Look for the padlock symbol located to the left of the web address or in the lower right-hand corner of the browser window.


    The don’ts.


    Never send confidential information by email or text message, even if the sender appears to be a person or organization you trust. Fizz will never ask for your personal information, such as your password or credit card information, via a third-party website, poll or email.


    Even if you know the company behind the email, avoid clicking on a link. Instead, type the official website URL directly into your browser. When we insert links in our communications, they start with, or Any action required in a text or email message that Fizz sends can be completed by yourself by signing directly into your account on


    Do not open attachments from unknown senders. Delete the email immediately and report it as spam.


    Do not reply to an unsolicited email, even if you’re asking to be removed from their list. The unsubscribe link can be used by unethical companies to validate your email address. Delete the message and flag it as spam.

Report a fraudulent activity.


If you receive a message that seems fraudulent, flag it by clicking on the Spam button in your email software.


To report fraudulent activity and alert us, contact our Customer Service team using the chat bubble. We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters.


Make sure you send a copy of your complaint to the Canadian Anti-Fraud Center. They can also be reached toll free by dialling 1-888-495-8501. For fraudulent text messages, forward the text to 7726 (SPAM on most keypads).

Good to know: You can report a fraud attempt to Fizz even if you are not a member. The same applies to any company that is fraudulently represented.