How do I protect myself from phishing and identity theft ?

  1. What is phishing?

    Phishing is a type of email fraud aimed at obtaining personal information for the purpose of stealing the identity of a user. Phishers excel at giving their messages an official look, even going as far as reproducing the logos and web pages of respected companies.

    Fizz will never ask for your personal information, such as your password or credit card information, via a third party website, poll or email.

    How do I protect myself from phishing?

    To avoid being a target of phishing, never respond to a request for personal information that comes via text or email — even if the sender appears to be a person or organization you trust. This includes emails and texts that ask you to click on a link and provide your username and password. Phishers are very good at making their messages appear official — going as far as to use company logos and landing pages that closely resemble brands you trust.

    There is no sure way to protect yourself from all phishing. The best solution involves taking the following precautions:

    • Do not open attachments from unknown senders. Delete the email immediately and report it as spam.
      • How to recognize the communications that come from Fizz?
        • Our text messages are identified as coming from Fizz, not a phone number. 
        • Our emails come from
    • Even if you know the company behind the email, avoid clicking on a link. Instead, type the official website URL directly into your browser.
      • How to recognize a trust link sent by Fizz?
        • When we insert links in our communications, they start with, or
        • Any action required in our text messages can always be completed without having to click on the link, and done instead by yourself via the website or by using the link included in the Fizz notifications you receive directly into your account. 
    • If you need to perform transactions electronically online, make sure that the site is trustworthy.
    • Web browsers usually provide a visual indication of whether a website is trustworthy, such as a green padlock symbol located to the left of the web address or in the lower right-hand corner of the browser window. This indicator ensures that any personal information provided there will be secure. The address of the website must begin with “https://.” The “s” stands for “secure” since any data transmitted there will be encrypted.
    • Check the quality of the writing; phishing emails often contain spelling mistakes.
      • Quality of the English:
        • We put a lot of efforts in our messages, and we are proud of the quality of the English. If you see a spelling mistake or an awkward sentence structure, it’s a good clue as to the origin.  
    • If the content of an email sent by someone you know seems out of character or inappropriate, delete the email and contact the sender.
    • Never send confidential information by email or text message.
    • Avoid providing your email address on promotional or sweepstakes websites. This can be a way for spammers to acquire valid email addresses.
    • Do not reply to an unsolicited email, even if you’re asking to be removed from their list. The unsubscribe link can be used by unethical companies to validate your email address. Delete the message and flag it as spam.
    • Upgrade your software — especially Adobe Flash Player, Adobe Reader, antivirus software and your operating system.


  1. Why secure my password?

    Most people use the same password for all their applications and the same four- or five-number PIN for their bank accounts and credit cards. Since there are bots that are able to guess passwords, your identity could easily be stolen, as well as all the files on your computer, if your password is too easy to guess.

    How can I protect myself?

    • Use a different password for every application you use.
    • Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc.
    • Use a mix of letters, numbers, and special characters to create your password.
      Do not tell your friends or family your password.
    • Do not write your passwords on a piece of paper next to your computer or in a file called “Passwords” at your work station.
    • Change your passwords regularly.


    To modify the password of your Fizz account:
    1. Log into your account, and go to My profile.
    2. Scroll down. The fields to change your password are under "'Main information".

  1. How to report phishing, spam or abuse:

    If you receive a message that is unsolicited or appears to be fraudulent, flag it by clicking on the Spam button in your email program.

    If you want to report fraudulent activity, please alert us by contacting our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours
    Make sure you send a copy of your complaint to Canadian Anti-Fraud Center (also toll free 1-888-495-8501).
    For fraudulent text message, forward the texts to 7726 (SPAM on most keypads).
    We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters.

    You can submit a complaint to Fizz without being a customer — as you can to any company that a phisher is fraudulently representing.