How do I protect myself from phishing and spam?

What is phishing?

Phishing is a type of email fraud aimed at obtaining personal information for the purpose of stealing the identity of a user. Phishers excel at giving their messages an official look, even going as far as reproducing the logos and web pages of respected companies.

Fizz will never ask for your personal information, such as your password or credit card information, via a third party website, poll or email.

How do I protect myself from phishing?

To avoid being a target of phishing, never respond to a request for personal information that comes via text or email — even if the sender appears to be a person or organization you trust. This includes emails and texts that ask you to click on a link and provide your username and password. Phishers are very good at making their messages appear official — going as far as to use company logos and landing pages that closely resemble brands you trust.

There is no sure way to protect yourself from all phishing. The best solution involves taking the following precautions:

  • Do not open attachments from unknown senders. Delete the email immediately and report it as spam.
  • Even if you know the company behind the email, avoid clicking on a link. Instead, type the official website URL directly into your browser.
  • Check the quality of the writing; phishing emails often contain spelling mistakes.
  • If the content of an email sent by someone you know seems out of character or inappropriate, delete the email and contact the sender.
  • Never send confidential information by email.
  • Upgrade your software — especially Adobe Flash Player, Adobe Reader, antivirus software and your operating system.
  • Before making an online transaction, check the reliability of the company’s website.

If phishing appears to come from a Fizz account (, password, email, customer service) please alert us using the Report phishing, spam or abuse form. We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters.

What is spam?

Spam is unsolicited email — mass-distributed messages that you did not agree to receive.

How do I protect myself from spam?

There is no surefire way to automatically counter spam. The best strategy is to take the following precautions:

  • Avoid providing your email address on promotional or sweepstakes websites. This can be a way for spammers to acquire valid email addresses.
  • Do not reply to an unsolicited email, even if you’re asking to be removed from their list. The unsubscribe link can be used by unethical companies to validate your email address. Delete the message and flag it as spam.
How to report phishing, spam or abuse:

If you receive a message that is unsolicited or appears to be fraudulent, flag it by clicking on the Spam button in your email program.

To report phishing, spam or abuse to Fizz fill in the Report phishing, spam or abuse form and submit it with any supporting information (for example, screenshots).

You can submit a complaint to Fizz without being a customer — as you can to any company that a phisher is fraudulently representing. Make sure you send a copy of your complaint to (