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Wi-Fi

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Most frequently asked questions

How can I manage the devices allowed on my Wi-Fi network ?

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to...


How can the Fizz Wi-Fi app help me?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to...


Frequently topics on Community Hub

Wifi keeps dropping

Everyday my wifi drops multiple times. I restart it, reset it, and even contacted fizz privately. The problem is persisting. I have the 200 Mbps plan,...

4

Hospital wifi no good need few gb

Hi! I never ask here but let me try for 1st time. Im hospitalised for 3 days at least and my plan finish in 10. Wifi is horrible so i use my cell as i...

12
1

Wifi cuts off frequently when 5ghz and 2.4ghz are separated

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that ...

1

WiFi Calling and Texting when outside country

Really hoping WiFi Calling and Texting comes soon. USA Roaming is great, but when outside cellular or north america it would be great to have text ove...

4

Any possibility to upgrade Fizz's wifi5 router to WiFi6

I would like to know if I can exchange Fizz's old model wifi 5 router to new one with WiFi6 capacity. Or I have to buy my own router thank you ?...

6
1

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