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FAQs

FAQ

I’m unable to log into my Fizz account. What do I do?

Reset your password, 1, Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password. After changing your passw
Confirm your email address, 2, Did you confirm your email address within 24 hours of creating your account? If you did not confirm your email address within the required timefram
Error in your email address, 3, Did you mistype your email address when you created your Fizz account? To contact Customer Service, simply click on the chat bubble that
Account or plan is locked, 4, If you see the message "Your account is blocked. Use the chat tool to resolve the issue." while trying to log in, this means that the Fizz t
Nonexistent account, 5, Has your account been deleted? Your Fizz account may have been deleted if: You did not confirm your email address within 24 hours of creating
FAQ

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the C
How do I subscribe?, 1, You are automatically subscribed to My Rewards the minute you create an account on fizz.ca. Don’t have an active plan yet? No worries. You can stil
How does My Rewards work?, 2, Throughout your Fizz journey, you collect points for actions you complete: make your payment on time, answer a question in the Community Hub, refer fr
My progress and my notifications, 3, The summary of the latest rewards you received as part of the My Rewards program is displayed on your Overview page in your Fizz account. To view t
What happens when I unsubscribe?, 4, Before unsubscribing, see if you can make another member happy: check whether any of the perks you received with My Rewards is giftable. Because once