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Most frequently asked questions
Status of our services
Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out.
My Wi-Fi network is cutting out. How do I fix it?
Take note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...
How do I fix a payment issue?
Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated...
How do payment cycles work?
For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...
How do I update my payment method or credit card information?
You will receive a notification and text or email when your credit card is about to expire. Click on the link in your notification to go directly to...
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