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Mobile Menu
Mobile
Our Plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
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Home Internet
Home Internet
Search in the Home Internet section
Most frequently asked questions
I’m moving. How do I change my address for my Home Internet service?
Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...
Which speed should I choose?
The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...
How do I fix a payment issue?
With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...
How do payment cycles work?
Start date For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the...
How do I update my payment method or credit card information?
Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...