How do payment cycles work?

  1. Start date

    For your mobile service: 

    The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. 


    For your Home Internet service: 

    You received your Fizz Wi-Fi modem by mail? 

    Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. 


    Your modem was delivered by a technician? 

    If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. 


  1. Duration

    Payment cycles are monthly, but their duration varies based on the number of days in each month. What’s important to remember is the anniversary date of your plan. 

    For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February). 

  1. When the payment is taken

    Your plan is renewed and payment is taken 72 hours before the end of your payment cycle.

    Example. Your payment cycle ends on the 5th of every month. The automatic payment of your plan therefore takes place on the 2nd of the month, and your new cycle starts on the 6th.


    Good to know: If your plan is suspended by Fizz, whether for purposes of analysis following inappropriate use or following non-payment, your payment cycle will shift. For example, say the plan of a member is suspended following a missed payment, and Fizz ends up receiving the said payment 5 days later. The payment cycle of this member will simply be shifted by 5 days. He’ll enjoy his plan for a month, and the new anniversary date of his plan will become the day Fizz received that payment. 


  1. No plan change during the freeze period

    You can change your plan directly in your account on Changes will go live come your next payment cycle. A freeze period, however, is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.    

    So, aim to submit your changes when there are at least 6 days left in your current payment cycle. How can you know? Go in Your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle.


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