How do payment cycles work?

For your mobile service:

The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.

 

For your Home Internet service:

The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month.

 

The duration of the payment cycles varies since it is based on the number of days in each of the months. What’s important to remember is the anniversary date of your plan.

 

For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).

 

Do I lose any days in my plan if it gets suspended?

Of course not. If your plan is for whatever reason suspended, your payment cycle will simply shift. For example, say the plan of a member is suspended following a missed payment, and Fizz ends up receiving the said payment 5 days later. The payment cycle of this member will simply be shifted by 5 days. He’ll enjoy his plan for a month, and the new anniversary date of his plan will become the day Fizz received that payment.

 

When is the payment for my next payment cycle taken?

Your plan is renewed at noon the day before the date of your next payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon.

How do I fix a payment issue?

What payment methods can I use?