FAQ
Activation: How do I transfer my current phone number to Fizz?
Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process. To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill). During the activation process, here’s how to keep your current phone number: Click Transfer a number to Fizz . Enter your phone number in the field that opens up below. Use the drop-down to choose your previous provider. Enter your previous provider’s account number or your phone’s IMEI# in the field below. Find your account number on your bill. Dial *#06# on your phone to get your 15-digit IMEI number. Only the IMEI phone number used at your current provider will allow the transfer. If the number is more than 15 digits long, enter only the first 15 digits. Click Next , review your first monthly plan payment and click Submit . Important to know Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred. Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred. It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP. Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature