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Most frequently asked questions
Activation: How do I transfer my current phone number to Fizz?
When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...
I’m having problems transferring my current phone number to Fizz. Why? What can I do?
If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may...
How do I identify my account number to transfer my number to Fizz?
If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...
I’ve waited more than two hours and still can’t use my plan. What’s wrong?
If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...
How do I unsubscribe from Fizz Mobile?
You can cancel your Fizz plan at any time. Cancellation will take effect at the end of your current payment cycle. We’d be sad to lose you. But if you...