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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


Frequently topics on Community Hub

iMessage activation issues

So I know they were issues previously in the year with iMessage activation and Fizz, but they appear to have recently occurred for again this past wee...

5

eSIm not able to be activated

Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM." When I press the "St...

4

How to activate my ESIM

Hello! I was activating my esim and I wanted to verify the internet connection of my phone, and suddenly, when I started to look again at the initial ...

2

Failed Activation

Hey guys, got a failed activation while trying to activate my new eSim. Also never received the transfer message from my current provider

1

long activation and no service after activated

i am transferring from Fido to Fizz this evening with a physical SIM card to my iPhone 7. I replied "YES" to the Fido text message at 8:02 PM, and it ...

3

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