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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Frequently topics on Community Hub

My active is not active yet?

I am try to port my old phone number from previous company. why is that? it is not happening. I answered yes when Fido asked me if I like to port my n...

2

Confirmation of set-up, Sim Activation & Phone # transfer

How do I confirm of set-up account, e-Sim Activation & Phone # transfer?

3

Got new promo Samsung Galaxy S24 last September and have not been able to activate monthly rebate.

Hi all, I have tried everything in the FAQ, chatting with the bot and troubleshooting, but nothing has worked. I have this message in orange telling m...

3

so odd Fizz Perk, first activated Perk didnt work ,and I activate second one

right now , my account showed there is 10gb (PERK) is activated , but I can't use my data. then I have to activated another Perk ,then it showed I hav...

3

When to enter a referral code during activation, porting, and plan selection?

I have referred someone to join Fizz. They have a physical SIM card, have activated it, and are at the point of selecting a plan. At what point is my ...

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