Activate

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Frequently topics on Community Hub

When to enter a referral code during activation, porting, and plan selection?

I have referred someone to join Fizz. They have a physical SIM card, have activated it, and are at the point of selecting a plan. At what point is my ...

5

Sim card activation problem

When I use my number, it says that I need to change my SIM card because it is not compatible with VOLTE. OK, fine, it is annoying but I understand... ...

2

Activating 2 SIMs; one Toronto, one Vancouver. Possible?

Hey gang. I am about to head over to visit a family member and would like to move our mobile plans over to Fizz while I'm in Vancouver with them. I'd ...

3

activation still pending

I activated my esim yesterday at 12pm and transfered my number. It's 11 am and still pending ???? How long does it take?

1

Activation pending

I activated my esim yesterday at 5pm and transfered my number. It's 7 am and still pending ???? How long does it take?

3

Show more discussions