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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Can you confirm the phone activation worked?

I activated a new SIM card but the phone is not receiving calls

1

Activation pending

I activated my esim yesterday at 5pm and transfered my number. It's 7 am and still pending ???? How long does it take?

3

i cannot activate my sim card

recevied it in the mail yesterday and when i go ti activate it the page either goes blank after i try to continue or it just stays the same. Please if...

2

iMessage activation issues

So I know they were issues previously in the year with iMessage activation and Fizz, but they appear to have recently occurred for again this past wee...

5

Failed Activation

Hey guys, got a failed activation while trying to activate my new eSim. Also never received the transfer message from my current provider

1

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