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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Activated Hitron Modem.

I already have an activated Modem on the Videotron cable backbone. Hitron CODA56 DOCSIS 3.1. Will I be able to use it with Fizz Cable Internet.

2
1

Can not active any perk under my account

I got the same error code with others<CrmGatewayImpl#submitAndFetchOrder Response is null error> This is not an isolated case we've encountered....

8

Accidentally selected esim activation on new plan when phone is incompatible.

New activation on a Samsung S10. Only realized when it was too late that the phone is incompatible with esim. I've picked up a physical sim. How do I ...

1

Activation pending

Recently, I have ported from Fido to Fizz, but my activation is still in progress. It has has been more then 3 days. I didn't even receive port messa...

1

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