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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Frequently topics on Community Hub

Do I really gain points from number of active months on Fizz forum?

I read somewhere saying that I can get 100 points each month for the active account on Fizz forum. My forum account has been active for 10 months, bu...

51

Can I delay activation of my account?

I like the current price of a plan, but don't need it for a few months. With other providers I have purchased a SIM and paid for the first month, then...

2

Activation problem

Having trouble activating the physical SIM

1

4 days without service, eSim fails to activate and Fizz does not answer / help...

Since last friday I've requested a new eSim for my phone, it failed to activate and fizz hasn't done anything but say "we're looking into it", we're "...

1

Activation pending Issue

I started a number transfer yesterday, but my activation status still shows as " Activation Pending " even after waiting more than 12 hours. Is there...

2

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