Activate

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

Frequently topics on Community Hub

Trying to activate new mobile plan: There has been an error. Please try again.

I tried activating a new plan but I get an error message. I have a physical sim card but it does not work. Now I can't even try again because it says ...

2

I never activated my e sim

I have never activated my e sim but I also wish to cancel this whole process. I noticed there was a charge on my credit card and I would like a refund

1

Activation Issue - eSIM Not Properly Installed

Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM." When I press the "St...

4

activation

Hello, I activated a new SIM today and selected a number on the fizz page. After clicking "next", the system did not respond. When I refreshed the pag...

7

long activation and no service after activated

i am transferring from Fido to Fizz this evening with a physical SIM card to my iPhone 7. I replied "YES" to the Fido text message at 8:02 PM, and it ...

3

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