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Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here Important tips for a tech...


Frequently topics on Community Hub

How to Activate my sim card with this Error?

I just bought a new sim card & tried to activate it but I keep getting this error ...

4

I am unable to activate my sim card and its been a week now!!

Anyone knows why this is happening when i click on activate sim card?...

2

WHY DOESNT IT ALLOW ME TO ACTIVATE MY SIM CARD

I AM TRYING TO ACTIVATE MY SIM CARD AND IT WONT ALLOW ME? I UNBLOCKED MY SIMCARD AND I PAID MY BILLS AND IT SAYS IT WONT ALLOW ME TO ACTIVATE MY SIM C...

2

Can’t activate the 2$ rebate

Hello, I have a 2$ rebate in my upgrades, but it doesn’t allow me to activate it. What can be the reason and how I can activate it? Thank you...

4

How I activate my cell voicemail

Activate my voicemail I have unheard messages I need to listen to...

4

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