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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

When to enter a referral code during activation, porting, and plan selection?

I have referred someone to join Fizz. They have a physical SIM card, have activated it, and are at the point of selecting a plan. At what point is my ...

5

Sim card activation problem

When I use my number, it says that I need to change my SIM card because it is not compatible with VOLTE. OK, fine, it is annoying but I understand... ...

2

Activating 2 SIMs; one Toronto, one Vancouver. Possible?

Hey gang. I am about to head over to visit a family member and would like to move our mobile plans over to Fizz while I'm in Vancouver with them. I'd ...

3

activation still pending

I activated my esim yesterday at 12pm and transfered my number. It's 11 am and still pending ???? How long does it take?

1

Activation pending

I activated my esim yesterday at 5pm and transfered my number. It's 7 am and still pending ???? How long does it take?

3

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