Activate

Everything you need to know.

FAQs

FAQ

Activation: How do I transfer my current phone number to Fizz?

Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process. To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill). During the activation process, here’s how to keep your current phone number: Click Transfer a number to Fizz . Enter your phone number in the field that opens up below. Use the drop-down to choose your previous provider. Enter your previous provider’s account number or your phone’s IMEI# in the field below. Find your account number on your bill. Dial *#06# on your phone to get your 15-digit IMEI number. Only the IMEI phone number used at your current provider will allow the transfer. If the number is more than 15 digits long, enter only the first 15 digits. Click Next , review your first monthly plan payment and click Submit . Important to know Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred. Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred. It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP. Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature
FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle. It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers are eligible for transfer to a new provider. The choice to transfer your current number is made when you activate your SIM. To learn more, see: How do I transfer my current phone number to Fizz? Your number will be transferred and activated within two hours of activating your SIM card. To learn more about this, see: I just activated my SIM card. How long before I can use my plan? I am having difficulty transferring my number. Why? There are several reasons why we may have been unable to transfer your current phone to your Fizz plan. You will receive an in-account notification explaining why the transfer failed and providing next steps for solving the problem. How to check your Fizz notifications . Reasons why we may be unable to transfer your number: 1. The number you entered was not recognized by your current mobile provider. You may have mistyped your current phone number. Verify your phone number and try again. Note that we can only transfer mobile numbers coming from the province of Quebec or the Ottawa region. Your number must also be in the Fizz subscription area . If your number starts with an area code outside the subscription area, your number cannot be transferred to Fizz. 2. Your
FAQ

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider will remain active. While we work at transferring your number, your Fizz plan will be created and you'll be able to make calls, text and use data. You will be unable to receive calls or texts. These will be directed to your previous mobile provider. If the transfer turns out to be impossible, we'll let you know what your options are. Number transfers currently not available We’re currently unable to transfer land lines and VOIP phone numbers. Read more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I choose a random phone number? How do I get a new phone number? How to verify that activation was successful
FAQ

2019 Fizz Summer Activities

It was a real treat to see you during our summer activities. Here are some questions and answers following your participation in those activities, and the promise we made at that time of 2 GB of mobile data. What do I need to do to receive my 2 GB of mobile data? Do I have to be a Fizz member? Yes, you must be a Fizz member to receive your 2 GB of mobile data, issued as two perks of 1 GB each within the My Rewards program. And o f course, it goes without saying that you need at least one active Fizz mobile line to use (or gift) these perks. Not a Fizz member yet? You must create your Fizz account before September 16 using the email address you entered when you participated in our summer activities. IMPORTANT — Confirm your email address (you’ll receive an email to this effect). The two perks of 1 GB each will be deposited in your account come this October 1st. You’ll then have 90 days to decide whether you wish to join the Fizz community by activating a mobile line . If you proceed, you’ll be able to activate these perks. Once a perk is activated, you have 30 days to use it. Already a Fizz member? Come this October 1st , two perks of 1 GB each will be automatically deposited in the Fizz account associated with the email address you entered during our summer activities. I participated several times to the Fizz summer activities. Will I receive more than 2 GB of mobile data? Unfortunately, no. We offer 2 GB per Fizz account, regardless of the number of times you participate. I created my Fizz account after September 16. Will I receive my 2 GB of mobile data anyways?
FAQ

How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn’t work? If your plan contains data, turn off your Wi-Fi option and then: Surf the web. Doesn’t work? Send and receive an image/picture by text (MMS). Doesn’t work? Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan. IMPORTANT If you transferred your number, wait for the confirmation text before proceeding with the tests to make sure results are conclusive. iPhone specifics Make sure to update your IOS in order to access the LTE network.
FAQ

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician? The process of booking an appointment varies depending on your reason for booking a technician. Important: A person over 18 years old must be present at the time of all technician appointments . If that is not the case, the technician must leave, and a new appointment will have to be scheduled. For multi-unit buildings, make sure you also have access to the building's wiring room. Here are some reasons why you may need a technician to visit your service address: You just subscribed . A technician needs to check/configure your connection and deliver your Wi-Fi modem. See: Choose your installation option in Subscription You need to add or relocate an outlet . See: I would like to add or relocate an outlet You’re moving . See: How do I move my Fizz Home Internet plan to a new address? You need to replace your Wi-Fi modem (it’s lost or not functioning correctly). See: I connected my device using a network cable, but I still have no connection to the internet. How do I fix it? You are unpausing your plan and no longer have a Wi-Fi modem . See: I unpaused my plan, but need a new Wi-Fi modem. How do I get one? Your Home Internet service was diagnosed by our Customer Service team with a malfunction , and a technician must make a service call. See: If the appointment is a service call (for repairs). How do I view my appointments? You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs) , however, do not appear in your account. To view your Fizz technician appointments: Log into your account and go to Manage plan . Click on