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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

1 Year Dinosaur badges not being activated automatically?

I'm supposed to have the 1 year dinosaur badge activated since 27 september of 2025 and it's still not activated... I had the same issue with the 6 mo...

9

Pending Activation HELP

I went through the process of purchasing an esim and installing it on my iPhone. I got to the point where I was porting my number over from my old car...

3

How to activate or deactivate service?

Hi, can anyone please help? I just joined Fizz, but it won't let me activate/transfer my number. It's just stuck on loading forever even though I acti...

5

Cannot sent text msgs after activation

I have install and activated esim and transfered my number to fizz. Everything works except sending text messages. I can receive them but not send. I ...

3

Internet pending activation

I had my modem dropped off yesterday. I managed to plug it in, go through all the steps to get it to set up. On my Fizz account I saw it said 'Pendin...

6

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