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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


Frequently topics on Community Hub

Failed Activation

Hey guys, got a failed activation while trying to activate my new eSim. Also never received the transfer message from my current provider

1

Activate SIM card

How to activate sim card

5

Trying to activate new mobile plan: There has been an error. Please try again.

I tried activating a new plan but I get an error message. I have a physical sim card but it does not work. Now I can't even try again because it says ...

2

I never activated my e sim

I have never activated my e sim but I also wish to cancel this whole process. I noticed there was a charge on my credit card and I would like a refund

1

long activation and no service after activated

i am transferring from Fido to Fizz this evening with a physical SIM card to my iPhone 7. I replied "YES" to the Fido text message at 8:02 PM, and it ...

3

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