How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.
Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs), however, do not appear i
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repai
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address:
The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.
Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician.
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s
I am trying to activate a SIM card for my aunt with her account. I had activated the card, but then my laptop died and when it was recharged, I logged back in to the Fizz account to continue the activation. However, it now tells me that the SIM card has been activated by another user even though I had originally activated it using my aunts account. Is there a way to fix this?
Hi guys, small question. my friend is thinking of joining Fizz. My question is, if he orders his SIM card today, do you think it will arrive on time (lives in Laval) to activate his subscription before October 16 to get the stabilization offer? If not, is there any way he could activate his plan without the Simcard (he'll activate it later when it comes) before the deadline?
Thanks for all your help in advance :)