What’s the My Rewards program?

You are automatically subscribed to My Rewards the minute you create an account on fizz.ca.

Don’t have an active plan yet? No worries. You can still start earning points in the program by participating in the Community Hub for example. You’ll need an active Fizz plan, however, to use any reward you receive.

Throughout your Fizz journey, you collect points for actions you complete: answer a question in the Community Hub, refer friends, add funds to your wallet… you get the point (no pun intended). Accumulating points allows you to progress from level to level.

Good to know:
When you change your plan, you don't lose your rewards. For example, the My Rewards upgrade for dollars off the price of your plan, or the one for free mobile data every month will continue to apply to your new plan.

Your points are yours, and yours alone. You cannot gift your points to another Fizz member. It’s also important to know that your points cannot be redeemed for cash. 

If a member is not the one paying for his own plan, such as it may be the case for a young member whose parents pay for them, this member won’t receive the points related to the dollars spent.

Throughout your Fizz journey, you collect points for your dollars spent, and for a whole bunch of actions you complete such as posting on the Community Hub. Accumulating points allows you to progress from level to level.

Your level indicates your status in the My Rewards program. Each level offers you upgrades or perks as rewards.

The minute you subscribe on fizz.ca, you’re at level 1 and receive from the get go:

• Two upgrades (250 MB of mobile data per month for your mobile plan, and a $1 off the monthly price of your Home Internet plan).

AND

• A perk (500 MB of mobile data).

That’s quite the welcome gift, no?

Badges celebrate the milestones you reach as you make your way through your Fizz journey, and show off your status in the Community Hub. You could earn one, for example, after referring your first Fizz member, or when you celebrate your first year as a member. Badges don’t have any value per se, but do come with a little extra, like bonus points so you progress faster in the My Rewards program.

Can I gift my badges to another Fizz member?

Your badges are yours, and yours alone since they celebrate your key moments at Fizz. You can't gift your badges to another Fizz member.

The summary of the latest rewards you received as part of the My Rewards program is displayed on your Overview page in your Fizz account.

To view the details and manage your rewards:

1. Log into your account, and go to Overview.

2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.

 You could receive communications or notifications in your account informing you of your progress in the program, and the latest rewards that are available to you.

Click here to learn how to manage your settings and communication preferences.

Before unsubscribing, see if you can make another member happy: check whether any of the perks you received with My Rewards is giftable. Because once you are unsubscribed from Fizz, and no longer have an active plan with us, you lose your My Rewards status, which implies points, upgrades and perks as well.

Learn more on the program, and the rewards offered.