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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Frequently topics on Community Hub

When referral credits run out, I want my account to expire (Don’t want my credit card to be charged)

I have accumulated quite a bit of referral credits and my credit card on my Fizz account hasn't been charged a single cent in several months. Here's ...

10

Fizz TV – Missing Channels and No Real Updates (Ticket #349010)

I subscribed to Fizz TV with the 25 base channels + 5 selected channels, but I’m only receiving 14 channels total. It’s been over a week and the issue...

2

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

6

Referral code

Hello, a quick question.I am planning to create a mobile plan, it seems that after entered the address, it will ask you to type in the activation code...

3

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

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