First steps with my mobile plan

FAQ

Activation: How do I transfer my current phone number to Fizz?

Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current ph

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FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may nee

To know more: How do I choose my phone number? Activation: How do I transfer my current phone number to Fizz? Activation: How do I choose a rando

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FAQ

How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by differ

To learn more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I transfer my curren

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FAQ

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider

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FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca

Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations

Resend the network parameters (APN) to your phone (Android), 2, Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notification

Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http

Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http

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FAQ

The ABC's of mobile plans

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details th

Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.

Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te

Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle

Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f

Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl