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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM
Internet
Our plans Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with PayBright
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community
Help
FAQ Forum Support Status of our services

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  2. First steps

First steps

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Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


Frequently topics on Community Hub

Reactivate plan

I deactivated my plan and now I am following the steps outlined because I wish to reactivate it. First I navigate to Solution Hub, then I click the re...

3

Using Fresh Tomato (Netgear) as access point with Fizz modem

I would like to use my Netgear R7000 as an access point. I previously changed firmware on the Netgear to Fresh Tomato. The internet says I first need ...

2

My activation is pending

I have followed the necessary steps to gain a new number and inserted my fizz SIM. The payment has gone through for the first month and it has been ov...

3

Seems like my account have not been reactivated

I missed my first two payment this month and followed the two steps to reactivate my account so on my account it said that I have 5 g of data left so ...

1

Text message problems?

I have a data only plan, but I decided to try the Call and Text add-ons. The calling works fine and I can still receive texts, but when I send I first...

4
12

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