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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


Frequently topics on Community Hub

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

6

Why Is Activating a New Fizz SIM Card So Complicated?

I wanted to share my recent experience with Fizz customer service, which unfortunately turned out to be incredibly frustrating. A few days ago, I rece...

2

FIZZ CHARGED ME EXTRA MONEY 🤯 VERY DISAPPOINTED

My original plan is $18.08, I changed the plan to $10.17 on Dec 18th and recieved an email for the confirmation. On Jan 12th I was charged $18.08 whic...

2
1

Referral code

Hello, a quick question.I am planning to create a mobile plan, it seems that after entered the address, it will ask you to type in the activation code...

3

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

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