First steps with my mobile plan

Useful tips to start off on the right foot.

FAQs

FAQ

Activation: How do I transfer my current phone number to Fizz?

Skip to the sections below to: Choose a random new phone number Choose the last 4 digits in your number When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process. To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill). During the activation process, here’s how to keep your current phone number: Click Transfer a number to Fizz . Enter your phone number in the field that opens up below. Use the drop-down to choose your previous provider. Enter your previous provider’s account number or your phone’s IMEI# in the field below. Find your account number on your bill. Dial *#06# on your phone to get your 15-digit IMEI number. Only the IMEI phone number used at your current provider will allow the transfer. If the number is more than 15 digits long, enter only the first 15 digits. Click Next , review your first monthly plan payment and click Submit . Important to know Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred. Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred. It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution. It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP. Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature
FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle. It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers are eligible for transfer to a new provider. The choice to transfer your current number is made when you activate your SIM. To learn more, see: How do I transfer my current phone number to Fizz? Your number will be transferred and activated within two hours of activating your SIM card. To learn more about this, see: I just activated my SIM card. How long before I can use my plan? I am having difficulty transferring my number. Why? There are several reasons why we may have been unable to transfer your current phone to your Fizz plan. You will receive an in-account notification explaining why the transfer failed and providing next steps for solving the problem. How to check your Fizz notifications . Reasons why we may be unable to transfer your number: 1. The number you entered was not recognized by your current mobile provider. You may have mistyped your current phone number. Verify your phone number and try again. Note that we can only transfer mobile numbers coming from the province of Quebec or the Ottawa region. Your number must also be in the Fizz subscription area . If your number starts with an area code outside the subscription area, your number cannot be transferred to Fizz. 2. Your
FAQ

How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz , the table below outlines the account number formats used by different providers. Your account number is on your bill or in the client account for your current provider. If you cannot find your account number, or if you are not unsure about which number to use, we advise you to submit your transfer request using the IMEI for the phone you are using with your current provider. To find your IMEI, dial *#06# on your phone’s keyboard. If the number is more than 15 digits long, enter only the first 15 digits. Provider Mobile Landline Format Supporting information Bell 9 digits Never starts with a "0". Do not use the 14-digit account number starting with ZZZ. Rogers 9 digits Telus Mobility Up to 9 digits You can omit the "0"(s) if the number starts with one or more "0"s. However, if you type the “0”(s) it will not be rejected. Telus 10 digits Fido 9 digits ACN 9 digits Aliant 1234567(space)8 Enter only the first 7 digits. Omit the "0"(s) if the number starts with one or more "0"s. Omit the digit after the space. However, if you type the “0”(s) or the number after the space it will not be rejected. Aliant Mobility 1234567-8 Enter only the first 7 digits. Omit the "0"s if the number starts with one or more "0"s. Omit the number after the hyphen. Entering the "0" (s) in front of the number and / or the digit after the hyphen will cause the request to be rejected. Cityfone Telecommunications Inc. 8 digits Omit the "0"(s) if the number starts with one or more "0"s. However, if you enter the "0"(s) or the number following the space it will not
FAQ

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider will remain active. While we work at transferring your number, your Fizz plan will be created and you'll be able to make calls, text and use data. You will be unable to receive calls or texts. These will be directed to your previous mobile provider. If the transfer turns out to be impossible, we'll let you know what your options are. Number transfers currently not available We’re currently unable to transfer land lines and VOIP phone numbers. Read more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I choose a random phone number? How do I get a new phone number? How to verify that activation was successful
FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be “introduced” to the Fizz network. Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS). Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network. Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. Installing network settings (Android) By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations. If a PIN code is required, enter 1234. Wait three minutes and completely restart (power cycle) your phone. Resend the network parameters (APN) to your phone (Android) Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS). Install these two (2) configurations. If a PIN code is required, enter 1234. If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions. Manually installing network settings (Android) Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile networks → Access Point Names → APN Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl If your
FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area , that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area . The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy an Add-on . If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible