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  2. First steps with my mobile plan

First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider...


When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...


Frequently topics on Community Hub

Je peux pas me connecter à mon compte pour augmenter mon forfait !!

Compte fiZz

1
20

Mon forfait fonctionne pas

Je paye mon forfait , mais il n’ont pas activé mes appel. Combien je veux attendrez encore?

2
18

j ai perdu mon phone et carte sim par consequent. j ai une nouvelle carte sim comment transferrer mon numero?

j ai perdu ma carte sime et mon phone. j ai passe une commande d une nouvelle carte sim et je voudrais savoir comment faire pour transferrer mon numer...

3
20

demande de remboursement de la première carte sim que j'ai pas reçu. j'ai commandé une autre et j'ai activé ( Elena )?

demande de remboursement de ma première carte sim. J'ai déjà communiqué avec un agent sur chat Mm Elena ,et proposé de vous contacté après avoir activ...

4
12

Est-ce que je peux transférer des données à quelqu’un qui n’en a pas dans son forfait?

Si quelqu’un a un compte avec appels et textos mais aucune données, est-ce que moi je peux lui transférer un peu de données de mon forfait?

4
7

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