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  2. First steps with my mobile plan

First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...


Frequently topics on Community Hub

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Seems like my account have not been reactivated

I missed my first two payment this month and followed the two steps to reactivate my account so on my account it said that I have 5 g of data left so ...

1

Data not working in state Newark

I have purchased data travel to use in state last weekend, I only had connection for 5mins and rest of the trip I wasn't able to go on any browser and...

1
11

Setting APN on iPhone, How to!

There is no APN parameters you can set manually on iPhones. To have an iPhone updating the carrier network, you need a internet connection. Therefore,...

6
22

Text message problems?

I have a data only plan, but I decided to try the Call and Text add-ons. The calling works fine and I can still receive texts, but when I send I first...

4
12

Show more discussions

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