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Most frequently asked questions

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...


I’ve unsubscribed. How do I return my Wi-Fi modem?

Before we get into the swing of things, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz...


How do I unsubscribe from Fizz Home Internet?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated...


How do I unsubscribe from Fizz Mobile?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated...


Frequently topics on Community Hub

Unsubscribe from a plan

I was considering unsubscribing since I have to accumulate enough funds for another month of a Fizz plan with minutes included and I was unable to sin...

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unsubscribe

Hello can you unsubscribe without losing your phone number? I am leaving Canada for 4 months but I want to keep my phone number for when I get back. t...

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Unsubscribe

I don't have the unsubscribe button on my profile...

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Unsubscribe to the internet?

Hi. I have two fizz accounts and I registered for internet beta on both accounts by mistake. How do I unsubscribe to one of them ?...

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Cancel account Unsubscribe its missing

Read the steps but their is no UnsubscribeAnd their is no bubble So can I cancel my account?...

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