How can I recover my Wi-Fi password?

If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device.

• Take this other device, and open the Fizz Wi-Fi app.
• On top of the screen, click on Share Wi-Fi.
• From there, you’ll have several choices to share your Wi-Fi network. 

If you have a mobile phone connected to your Wi-Fi network, follow these instructions :

1. Make sure you're connected to your Wi-Fi Network.
2. Open Settings
3. Click on Connexion (or Wi-Fi on iOS)
4. Click on Wi-Fi
5. Click on the gear wheel icon located on the right of your network's name (or on the i on iOS)
6. Click on the eye to unveil your Wi-Fi network password (or on Password on iOS)

If you have a computer connected to your Wi-Fi network, follow these instructions

1. Make sure you're connected to your Wi-Fi Network.
2. Open the list of available Wi-Fi networks.
3. Select Network and Internet Settings.
4. Click on Network and Sharing Center.
5. Select the Internet connection named as your Wi-Fi network.
6. Select Wireless Properties.
7. On the Security tab, click to show the characters.

If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings.

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Using a small, sharp object, press the reset button located behind the modem for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.