The mobile network is weak or inaccessible in some locations. Why?

  1. Is the coverage adequate?

    Make sure you are in a zone that has adequate coverage.

    See our network coverage map

    The Fizz mobile network, like the vast majority of mobile service providers in Canada, is broadcast from fixed antennas on the ground.

    It’s normal that the signal will be affected in some places by natural and artificial obstacles.

    Artificial obstacles may include:

    • Concrete
    • Steel
    • Aluminum

    Natural obstacles may include:

    • Mountains
    • Valleys
    • Forests

  1. Restart your phone

    If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.

    Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.

    Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.

  1. Is the Fizz network chosen?

    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.
    How to access the Fizz wider area network

    The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.

  1. Reset your phone’s network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings