How do I order a SIM card?

Your shipping address must be located within the Fizz coverage area.

Our SIM cards are now available in some Couche-Tard stores.

Fizz does not offer business services: SIM card (their order and their use) are limited to a residential use.


Here’s how to order your very first Fizz SIM card:
  1. Go to the Fizz subscription page.
  2. Create an account by entering your name, email and password.
  3. Enter the number of SIM cards you wish to order (If you want multiple plans you can order more than one SIM — for example, for your spouse or your kids.)
  4. Enter your home/service address (this address must be within the Fizz coverage area).
  5. Add your delivery address (if different from your home/service address).
  6. Select your shipping method.
  7. Enter your payment information and click Submit.
  8. ... When you receive your SIM card, visit to activate your sim card

You can also order a SIM card when you buy a phone on Just add it to your order.  


You're looking to add a new plan to your account?

You can buy multiple SIM cards for yourself or your family in order to add new plans to your account.

  1. Go to your Overview in My Account
  2. Click on Add a Plan.
  3. Order a new SIM.
  4. Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address. Note that if you order additional SIM cards — for example, for a child or colleague — SIM cards will be delivered to your attention at the shipping address associated with your account.
  5. Choose your shipping method.
  6. Select a payment method and click Submit order to pay for your SIM card.
  7. ... When you receive your SIM card, add a new plan to your account.


You lost, broke or wish to replace your SIM card?

You can buy a new SIM card if yours was lost or stolen here: Order a new SIM card.  Also, you can get a SIM at Couche-Tard

After you have aquired your SIM card, please communicate with us via the chat bubble, to finalize the activation of your SIM card: Activate your new SIM card


Know that once your SIM card order has been validated, it’ll be impossible for you to cancel it.


To learn more :

Why do I need a SIM card?
I ordered a SIM card. How long will it take to arrive?
Who is delivering my SIM card? How do I track my shipment / contact the shipper?
I received my SIM card. How do I activate it?
I just activated my plan. How long until it’s ready to use?
I’ve waited more than two hours and still can’t use my plan. What’s wrong?
Fizz Coverage area and Fizz Subscription area